Participated in setup and hub merchandise location assignmentsRecruited 2 managers in training, promoted 5 associates to store manager

Servsafe Alcohol Serving Certification

Developed and implemented a quality management system for ISO9001 certification.

• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency• Twice finished top 100 in company on Key Performance Indicator Scorecard• Awarded best shrink result in region in 2019• Recognized by region for having highest scheduling scores• Interviewed, hired and trained five store managers for district• At different times, oversaw closing operations of three locations while simultaneously maintaining own store assignment

• Developed and implemented daily operations for front end, receiving/freight flow, inventory control, returns to vendor, and customer service training• Audit, verify and ensure store compliance to HR, LP and safety policy• Write schedules, verify/submit weekly payroll• Interview and hire maintaining proper staffing levels• Ran highest profit recovery programs in region, at two locations

District Manager 02/2004 to 11/2006• Oversaw operations in 19 stores• Coordinated the opening of 6 new locations – 2 in new markets• Participated in both Human Resource and Loss Prevention investigations• Met shrink results expectations in Albuquerque for the first time in 10 yearsRegional Training Manager • Ensured 100% orientation training of all new hires in region; only region to consistently achieve expectation • Conducted technical training classes for staff and commercial accounts; leadership training, interview and presentation skills• Visited stores for Human Resource and training compliance. • Conducted Human Resource investigations. • Responded to unemployment claims; attended unemployment hearings• Traveled across country to roll out new workshops and to assist new or troubled regionsStore Manager • Elected to Manager's Council and traveled to corporate office every quarter for 2 years to represent region, participating with executive committee in exploring new ideas and evaluating current ones