Brian Point Email & Phone Number

Kansas City, Mo, Us

• XDR Subject Matter Expert (SME) - Provided expert-level technical expertise, guidance, and education of SentinelOne XDR to both internal and external customers, understanding their needs, setting strategic direction, and address issues related to onboarding, deployment, integrations, incident response, forensic investigations, reporting, and offboarding.• Conducted audits of customer environments that integrated the principles of NIST Cyber Security Framework (CSF), ISO-27001, and other regulatory and legislative compliance frameworks; Presented findings and recommend corrective actions during weekly, monthly, and quarterly meetings that helped identify trends and ensure observance of vendor best practices regarding agent health and upgrade management, console configuration, application Allowlisting, Blocklisting, IAM, and leveraging new features that demonstrated product value, helped increase customer retention and created up-sell opportunities.• Partnered with vendors to troubleshoot, resolve complex technical problems, identify and implement enhancements, and guide improvements within customer environments to improve their security posture.• Collaborated with Senior Security Engineers and other team members to provide Tier I / Tier II support for SentinelOne, CrowdStrike, Carbon Black, Tanium and Thinkst Canary to help meet customer needs.• Mentored junior team members and contribute to a positive, supportive work environment.• Provided a detail-oriented approach to resolving technical issues for customers with varying levels of technical expertise to ensure accuracy and completeness.• Conducted research for internal projects and backlog items and provided management with requirements and feedback that helped maintain and refine efficiencies.• Continuously tracked and evaluated Standard Operating Procedures, Standard Response Processes, reporting, and workflow for improvements to ensure agility and responsiveness to evolving needs.

Jacksonville, Fl, Us

• Review hourly, daily, and weekly security information reports to identify anomalous or potentially malicious behavior present in system event logs.• Take ownership and work to remediation “Offenses” generated within IBM Qradar SIEM and events forwarded to the "Information Security” mailbox.• Perform near real-time digital investigations, in response to alerts and reports generated by threat and security monitoring software, to determine whether targeted systems have been compromised.• Perform vulnerability assessment scans to identify missing: operating system security updates, third-party application patches, or insecure configuration vulnerabilities .• Generate and publish daily, weekly, and monthly reports that illustrate the effectiveness of endpoint protection controls or that identify needed areas of improvement.• Perform administrative duties for Splunk Phantom, Lastline and FireEye security appliances housed in both primary and offsite datacenters. This often requires implementation of project management methods and principles, building relationships across organization and business entities and interacting with business partners, vendors, and technical staff.• Splunk Phantom SOAR — Coordinate with Senior Security Architects and management to create custom workflows in Splunk Phantom to leverage various security solutions and tools such as FireEye, QRadar, Lastline, Varonis, Malwarebytes, Tenable.io and KnowBe4 to significantly increase productivity, efficiency and cost savings by automating process that:• Facilitate deployment of security updates, patch management and monitor compliance for 120,000+ endpoints.• Provide near real-time digital investigations, in response to alerts and reports generated by threat and security monitoring software across 160+ locations.• Execute multi-level response to suspicious emails and support security awareness training for more than 22,000 employees.

Jacksonville, Fl, Us

• Coordinated with Information Security Officers to establish a rolling schedule for including operating system security updates and critical patches within production images; This increased endpoint availability after a re-image by an average of 15-20%.• Supported Information Security Officers as a subject matter expert to provide direct assistance with the rollout of BitLocker (Windows 10) for 15+ current and legacy mobile computer models. This groundwork directly impacted the Project, reducing rollout by more than two weeks.• Managed hardware driver repository for 80+ desktop, laptop and tablet models; Reduced driver repository storage requirements by 40%. Responsible for coordinating with Information Security Officers to address device driver vulnerabilities and compliance.• Revised and implemented procedures for maintaining and rolling out zero-touch image deployment in production for Windows 7, Windows 8.1 and Windows 10 that decreased development-to-production time by three days.• Organized and communicated to department managers revisions to the image and software deployment process that increased flexibility and created a universal work flow to support Microsoft Windows 7, Windows 8.1 and Windows10, in production.• Scheduled training for and instructed more than 30+ Technology Support Technicians and Customer Support Technicians for Gwinnett County Public Schools in the use of Symantec Altiris™ Client Management Suite.• Created and maintained troubleshooting and SOP documentation for Symantec Altiris.• Developed a database using Microsoft Access to track surplus, destruction of decommissioned storage media and production hardware inventory for the Test Bed Data Center that became the official document submitted for department audits.

Jacksonville, Fl, Us

• Led, trained and managed a four-member team on an eight-month project deploying new hardware and supporting personnel at 15+ maintenance facility and transportation depots across Gwinnett County.• Collaborated with Senior System Administrators to develop and implement customized procedures for data/user profile migration from Windows XP to Windows 7 for 120+ central office administrative staff, management and executive employees.• Partnered with fleet maintenance management, technicians, and hardware vendors to source a Windows 7 compatible USB-to-serial adapter. This translated to saving hundreds of dollars by allowing maintenance technicians to continue use of legacy diagnostic scanning hardware on new laptop models with zero impact to functionality or performance.

Jacksonville, Fl, Us

• Researched the various desktop and laptop models used in production and created a bootable USB drive containing multiple BIOS/Firmware version updates. This translated to a direct cost reduction by significantly reducing the number of BIOS/Firmware update disks needed to support repairs and eliminating the need to create new/updated disks for current and future models.• Provided on-site warranty repair and installation of servers, desktops, laptops, and printers and helped drive profits by keeping parts-per-work order at or below margins.

Hilliard, Oh, Us

• Diagnosed, evaluated and serviced desktops and laptops as well as provided hardware and software consultation for gaming, productivity and general use.• Partnered with sales team to provide technical advice and training for customers.

Bachelor Of Science (B.S.), Information Technology – Enterprise Systems

Associate Of Science (A.S.), Computer Science