Senior Manager, Recruiting
Convergys
Convergys Corporation, Cincinnati, OH January, 2004 - PresentSenior Manager, Recruiting (May, 2008 – Present) Key Accomplishments• Led a team of 13 recruiters through significant organizational change in 2008 and 2010 while achieving all service level agreements. • Directed organizational strategies to include implementation of recruitment model in order to deliver consistent and repeatable recruiting practices to internal business clients while achieving time to hire and cost per hire below industry median. • Streamlined staff level hiring practices and led overall recruitment process reengineering with intent of limiting manual administration of transactions and improving delivery.• Implemented scorecard metrics into the organization measuring manager and new employee satisfaction results, as well as 90 day post hire satisfaction. Results used in client quarterly business meetings and talent development for recruitment staff. • Skilled at presentation delivery to both internal and external customers. • Continually identify areas of process improvement for both the recruiting team and client, including process re-design initiatives.Specialist, Recruiting (January, 2004 – May, 2008)Key Accomplishments• One of 70 employees (out of 10,000+) at my level chosen to participate in Future Leaders Program. • Managed and provided reporting on the hiring of 43 Corporate Network Services professionals and was the recruiting team point contact for the Chief Technology Officer.• Recommended having background investigation firm also verify education, which reduced time to hire.• Main recruiting contact for newly formed professional services group and consultant to the international recruiting group.• Personally responsible for the recruitment and onboarding of all sales executives for the corporation, resulting in the hiring of 40+ sales executives.