Brian Renner Email & Phone Number

📱 (864)506-2060 | ✉ brianjrenner@gmail.com I build teams that want to win – and that want to grow and succeed. I strive to motivate team members through their individual needs and endeavor to see my management style through the eyes of employees. My teams responds with loyalty and commitment. I hold people accountable while having fun and treat people better than they expect to be treated.In addition to developing people, I excel at goal-setting and achievement, collaborating across teams, and generating profit. I am attentive and notice potential issues before they become problems for employees or customers.I am responsible for 40+ person team that exceeds in delivery goals and customer service. SELECT ACCOMPLISHMENTS:- Reduced employee turn over by 30% year over year.- Reduced risky driving behavior over 80% through coaching with SmartDrive system. - 230% profitability increase through staff training and coaching in empathy-based sales- Increased customer service delight index by 12 points to 91.4%- Increased repeat customer rating by 22%- Reduced cost of operations by 11% through scheduling efficiencies- Performance coaching led to promotion of three senior assistant managers to manager rolesIf we have mutual interests, please send me an invitation to connect.SKILLS & QUALIFICATIONS:Operations Management, Process Improvement, Hiring, Staffing, Scheduling, Customer Experience, Customer Retention, Performance Appraisals, Coaching & Mentoring, KPIs, Reporting, Inventory Management, Training & Onboarding, Quarterly Business Reviews (QBR), Compliance & Safety, OSHA Regulations, Data Forecasting & Analysis, Business Development, Account Management, Relationship Building, Profitability, Sales Management, Microsoft Office, Workday, Peoplesoft, SAP