As a Solutions Consultant, I work across multiple customer-facing teams (Sales, Business Development, Product, Engineering, Customer Success) to improve the product's vision and to make global businesses and organizations successful.I am a technical solutions expert with an aptitude for technical advising, troubleshooting and analysis. I help communicate technically complex ideas to a non-technical audience. I also help Workato employees and customers approach and resolve technology problems and design scalable services.* Gathered requirements via client meetings and lead the solution design process jointly with customers, Business Development and Engineering*Developed capabilities and features based on customer requirements as well as to extend Workato connector capabilities via HTTP and SDK*Worked closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements*Accelerated development for roadmap features to address specific customer requirements*Improved internal processes, and promote knowledge sharing in the team, by contributing to Workato’s knowledge base*Prioritized and delivered outstanding customer service experience to Workato customers

Product School is a global leader in Product Management training with a community of over one million product professionals. As a featured speaker, I help inspire the next generation of Product Managers to create innovative products and apply best practices in their work.

As a Solution Architect, I work closely with Sales Executives to achieve sales and revenue goals, evaluate technical requirements of new sales opportunities, design and develop technical solutions that meet the needs of our customers including scoping bespoke software work for professional services, and handoff technically qualified projects to our deployment teams. I operate at the intersection of our Sales/Customer Success teams and our Engineering teams, leveraging my product knowledge to play the role of technical advisor and advocate for our customers during the sales process.

Focus: SuiteSuccess InitiativeSuiteSuccess is a transformative customer engagement methodology that is designed with leading practices and years of experience in cloud ERP implementation and vertical industry domain knowledge to help our customers meet their business needs and industry requirements.As a Delivery Solution Consultant on the SuiteSuccess team my main focus has been:• Developing and implementing NetSuite's customer engagement and product model (SuiteSuccess), with rollouts across North America, Europe, and Asia, with yearly revenues over $5 Million across all verticals. • Designing, developing, testing, and implementing test automation tools and frameworks using Selenium to be rolled out across dozens of different solutions with regular release cycles. • Working with vertical leads, delivery and pre-sales consultants, sales leads, and industry experts to understand specific industry needs/regulations and ultimately develop industry Leading Practices with supporting NetSuite solutions.• Authoring high-level, detailed technical design documentation and managing multiple development resources through the complete development process (on the SuiteCloud platform as well as for QA automation tools) to deliver lightweight and re-useable customizations for our SuiteSuccess customers to leverage and streamline their business processes. • Leveraging my technical understanding of object oriented programming on the NetSuite product platform to deliver recommendations to SuiteSuccess rollout groups and other key stakeholders to deliver scalable, technically-sound solutions for our hundreds of customers across many industries.• Coordinating and hosting key stakeholder sessions to discuss and resolve issues, remove road blocks, determine next steps, as well as review major team accomplishments.

Authored detailed technical design and specification documents capturing workflow, technical use cases, exeption handling, and test cases for customer implentation projects. Also responsible for implementing NetSuite workflow and scripting solutions.Daily Responsibilities:Work with a team of sales representatives and Solutions Consultants in the specific Vertical to validate in and out of scope requirements and assist with solutioning as necessary.Work with Practice Vertical Leads, Practice Directors and Practice Managers to determine best approach to Professional Service offerings based on prospect and scope.Create Statements of Work and develop cost estimates for Professional Services efforts.Manage and prioritize requests from both Direct and Account Management teams.Maintain Professional Services Engagement Record updates within internal sales force automation system to manage and prioritize Professional Services sales opportunities.Develop, deliver and sell high-impact Professional Services Value Proposition.Participate in pricing and Statement of Work presentations to prospective customers to present and discuss contents of an SOW.Provide explanations to prospects for questions regarding SOWs and NetSuite offerings.Negotiate with prospects in regards to inclusions/exclusions in the scope of the SOW and update pricing accordingly.Knowledge transfer to the Professional Services implementation team.Acquire and maintain an understanding of NetSuite products in the assigned Vertical/industry.Assisting clients with mapping their budget & priorities to the scope and deployment strategy.

Worked with clients and coworkers to help develop Alteryx solutions involving demographic/segmentation reporting/analysis, predictive analytics and spatial modeling for various industries.Designed and developed dashboards, reports, and other means of data visualization to present findings and results of analyses for clients.