Brian Williams

Brian Williams Email and Phone Number

Contact Center Manager @ Northstar Medical Radioisotopes, LLC
Franklin, WI, US
Brian Williams's Location
Franklin, Wisconsin, United States, United States
About Brian Williams

I am a problem solver, leader, and team builder with more than 15 years’ technical/engineering experience overseeing operations, management, budgets, training, and process improvement in customer-focused technology. This unique blend of interpersonal and technical skills is one of my greatest assets. When I asked colleagues and friends to identify my “Super Power,” the most prevalent response was listening, coaching, and mentoring, even above my technical and analytical skills, which are substantial.I am absolutely passionate about working with people to improve all aspects of technological processes. I build and sometimes rebuild teams. I connect with team members to draw out best efforts individually and collectively, and it shows in both their performance and employee-engagement surveys. Together, my engineering, leadership, team-building, and problem-solving skills enable me to develop solutions and deliver powerful results. And I love it.

Brian Williams's Current Company Details
Northstar Medical Radioisotopes, LLC

Northstar Medical Radioisotopes, Llc

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Contact Center Manager
Franklin, WI, US
Website:
northstarnm.com
Employees:
312
Brian Williams Work Experience Details
  • Northstar Medical Radioisotopes, Llc
    Contact Center Manager
    Northstar Medical Radioisotopes, Llc
    Franklin, Wi, Us
  • Walbec Group
    Area Manager
    Walbec Group Oct 2023 - Present
    Waukesha, Wi, Us
  • Northstar Medical Radioisotopes, Llc
    Contact Center Manager
    Northstar Medical Radioisotopes, Llc Mar 2021 - Oct 2023
    Beloit, Wisconsin, Us
  • Cree Lighting
    Technical Support Manager
    Cree Lighting Jul 2017 - Feb 2021
    Racine, Wisconsin, Us
  • Brady Corporation
    Technical Support Manager
    Brady Corporation Mar 2014 - Jul 2017
    Milwaukee, Wi, Us
    Responsible for providing strategic leadership and setting annual team objectives aligned with and in support of the broader mission of delivering an Unrivaled Customer experience.
  • Itt Technical Institute
    Electronics Engineering Instructor
    Itt Technical Institute Sep 1997 - Mar 2016
     Classes Taught;o Problem Solving (Intro to Math & Critical Thinking Skills)o AC/DC Basicso Semiconductors & Digital Logico Microcomputer Systems & Micro Controllers (Utilizing the 8051 micro-controller with BASIC and ASSEMBLY Programming)o Advanced Electronic Communication Systems & Data/Network Communicationso Circuit Analysis & Designo Associate & Bachelors Degree Capstone Projects
  • Intren, Inc
    Project Manager - Design/Engineering
    Intren, Inc Mar 2013 - Nov 2013
    Union, Il, Us
    Provide design services, project planning and oversight for a variety of large electric construction projects that have a major impact on improving operations, efficiency and profits.
  • We Energies
    Customer Service Supervisor/Resource Manager
    We Energies Nov 2007 - Mar 2013
    Milwaukee, Wi, Us
    • Provide coaching, counseling, discipline, training and development to team members as required. To establish performance management and development plans (goals) annually with each team member. • Provide strategic leadership to establish and maintain relationships with customers and communities that result in strong loyalty to We Energies as an energy provider. • Work with Area Management for both Gas and Electric to make sure customer service and design needs are met and a high quality product is maintained. • Work to create an environment so that team members can provide proactive service to customers and communities concerning electric, gas, and steam delivery issues.
  • We Energies
    Sr. Electric Service Manager
    We Energies Sep 2005 - Nov 2007
    Milwaukee, Wi, Us
    • Assisted in the development of "Single Customer High Volume workflow process"• Ensure high quality delivery of electricity and natural gas to We Energies largest commercial and industrial customers with annual revenues in excess of $45 million.• Promote and communicate key corporate initiatives to large customers. Examples include Energy Conservation initiatives, and New Rate Cases.• Develop emergency restoration and communication plans for customers, coordinating and expediting new services to customers, ensuring and promoting safety in commodity distribution/delivery, as well as proactive reliability evaluations for the individual customer sites.
  • We Energies
    Customer Service Technician
    We Energies Mar 2003 - Sep 2005
    Milwaukee, Wi, Us
    Fulfilled administrative, project management and technical design/engineering responsibilities associated with the downtown Milwaukee electric distribution system. Provide safe construction designs meeting all electric standards while coordinating company resources and other utility operations (Time Warner Cable, AT&T).
  • We Energies
    Computer Systems Specialist
    We Energies Jul 2000 - Mar 2003
    Milwaukee, Wi, Us
    Provide telephone technical support for a variety of software applications directly related to the customer field operations business unit.
  • Ldv, Inc.
    Project Manager
    Ldv, Inc. Jan 2005 - Oct 2005
    Burlington, Wi, Us
    • Provide single point of contact for customers (both commercial and government contracts) with regard to technical, production, and process capabilities and progress• Manage the design, construction and delivery of Special Service Vehicle projects ranging in value from $70,000 to $500,000, using standard project management techniques and methodologies.• Manage constraints during all phases of production including scope, cost, time, and quality of Special Service Vehicles.
  • Northern Computers
    Technical Support Representative
    Northern Computers Oct 1996 - Jul 2000
    Provide technical support for access control software and hardware using troubleshooting techniques via phone and email channels.
  • Motorola
    Quality Assurance Technician
    Motorola Feb 1996 - Oct 1996
    Chicago, Illinois, Us

Brian Williams Skills

Process Improvement Team Building Leadership Project Management Management Customer Service Strategic Planning Team Leadership Training Business Process Improvement Statistics Troubleshooting Program Management Coaching Project Planning Software Documentation Microsoft Office Quality Assurance Performance Management Energy Change Management Time Management Cross Functional Team Leadership Contract Management Microsoft Excel Powerpoint Contract Negotiation Continuous Improvement Budgets Analysis Engineering Operations Management Staff Development Access Customer Focused Service Interpersonal Communication Interpersonal Leadership Cross Functional Team Building Sales Force Development

Brian Williams Education Details

  • Milwaukee School Of Engineering
    Milwaukee School Of Engineering
    Engineering/Industrial Management
  • Itt Technical Institute
    Itt Technical Institute
    Electronics Engineering Technology

Frequently Asked Questions about Brian Williams

What company does Brian Williams work for?

Brian Williams works for Northstar Medical Radioisotopes, Llc

What is Brian Williams's role at the current company?

Brian Williams's current role is Contact Center Manager.

What is Brian Williams's email address?

Brian Williams's email address is wi****@****ail.com

What is Brian Williams's direct phone number?

Brian Williams's direct phone number is +126250*****

What schools did Brian Williams attend?

Brian Williams attended Milwaukee School Of Engineering, Itt Technical Institute.

What are some of Brian Williams's interests?

Brian Williams has interest in Science And Technology, Education, Economic Empowerment.

What skills is Brian Williams known for?

Brian Williams has skills like Process Improvement, Team Building, Leadership, Project Management, Management, Customer Service, Strategic Planning, Team Leadership, Training, Business Process Improvement, Statistics, Troubleshooting.

Who are Brian Williams's colleagues?

Brian Williams's colleagues are Michael Skulski, Kiel Johnson, Nate Schlueter, Franklin Barnett, Kim Bakke, Jeff Nordin, William Smith.

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