Brian Arnold Email & Phone Number

Georgina, ON, CA

North America

Head of worldwide technical support for clients and internal teams including technical sales, onboarding, product deployment, training, marketing initiatives and assisting clients with technical change management.

Managed CRM client base, technical sales, creating UI/UX corporate standards and enhancing CRM systems. Instrumental in ensuring the smooth transition of the North American CRM division of GROUP Business Software.

In charge of consulting services, CRM application development, mobile development and technical sales while overseeing teams in Canada, Germany, India and the United States. Fundamental in assisting GROUP Business Software in the acquisition of Interchange Solutions, Inc. and subsequent merger.

Developed, implemented and cultivated comprehensive business plans. Managed technical infrastructure and product research & development while overseeing teams in Canada. Instrumental in the acquisition of the CRM division of Cognicase with three additional, individual business partners.

In charge of a team of software engineers in the design and development of Client-Server based and web-based CRM applications. Prepared the CRM division for transition during the acquisition of United System Solutions, Inc.

Managed the design and development of multiple applications, including Business Continuity/Disaster Recovery Planning, Sales Force Automation, Client Support and database archiving solutions.

- Design Support Services Call Center application in Lotus Notes R3.36- Integrate Call Center application with AS/400 mainframe system for client information- Migrate ISO 9000 Certification and Documentation Management system from Lotus Notes R2.x to R3.36 environment.