Brian Karren Email & Phone Number

Portland, Oregon, United States

RESPONSIBILITIES• Provides lead support for residential and commercial energy efficiency programs across over 20 utility clients, including programs in Instant Markdown, Retail Coupon, and Midstream channels. • Prepares and presents client-facing deliverables, including detailed forecasts and analysis of sales trends across multiple product categories, in order to accurately report key metrics for program performance. • Mentors other teammates to promote employee growth and reinforce team culture.ACCOMPLISHMENTS• Lead Data & Analytics support for the Retail Coupons channel, offering cross-program support for teammates utilizing complex forecasting tools for 15+ programs. • Executed the launch of internal training recording index, which catalogs peer-recorded training videos across a wide array of topics in order to increase team competency and resilience.• Successfully coordinated and planned the 2021 virtual Energy Star Products Partner Meeting, which included over 20 individual meetings over the course of 2 weeks, with over 100 internal and external attendees.

Portland, Oregon Area

Portland, Oregon Area

RESPONSIBILITIES• Provides ongoing technical support to energyOrbit’s clients, ranging from troubleshooting system errors and unexpected behavior, training existing clients on new processes, and onboarding new clients to familiarize them with energyOrbit’s product.• Supports project management team with measure configuration and testing for newly implemented energy efficiency programs that are being launched on energyOrbit’s platform.ACCOMPLISHMENTS• Tested and implemented various release packages as system-wide enhancements became available to clients.• Successfully closed over 125 support tickets for 19 clients.

Portland, Oregon Area

RESPONSIBILITIES• Supports, with Product Owners, the product roadmap for key deliverables for various Utility clients and new product additions across upstream, midstream, and downstream energy efficiency programs.• Works closely with IT development teams to implement technical solutions for Utility needs using an Agile / Scrum methodology.• Defines and applies acceptance criteria for User Stories with product management to ensure that key deliverables are being met.ACCOMPLISHMENTS• Direct support of Puget Sound Energy’s Multifamily retrofit program, including measure configuration across multiple program years, configuration of a contractor facing rebate portal, and ongoing product support.• Continuous support of enhancements made to Ecova’s commercial midstream product offering, including design and testing of product inspection processes, negative rebate and product return enhancements, and testing technical solutions that update program specific qualified product lists in real-time with data to allow for sales uploads to process against products that did not originally exist on Ecova’s platform.• Successfully completed knowledge transfer of many production support tasks to Ecova’s IT team, to allow for more product-driven responsibilities to be assumed within my department.

Portland, Oregon Area

RESPONSIBILITIES• Provide production support across all Utility programs operating on Ecova’s Energy Efficiency Platform.• Complete user acceptance testing for technical solutions implemented across Salesforce and .NET technologies.ACCOMPLISHMENTS• Successfully migrated Energize Connecticut’s commercial midstream program to Salesforce based platform from legacy system.• Launched Pennsylvania Power and Light’s comprehensive energy efficiency program onto Salesforce platform, including efficient homes, new homes, student education, appliance recycling, online audit, and upstream lighting.

Portland, Oregon Area

• Leader of processing team that supports Utility clients and their customer incentive programs by performing data processing, incentive invoicing, accurate application entry, and providing excellent customer service.• Responsible for creating high level reports for Program Managers that showcase program performance and participation, as well as other measurable program attributes.• Works closely with IT staff to ensure that new program measures and implementations continue to support program initiatives, while maintaining the continuity of daily tasks and frontline data processing.• Specialization in downstream energy efficiency measures regarding variable speed pool pumps, specifically for APS, SRP, NVE, and CenterPoint utilities.

Portland, Oregon

• Responsible, along with other team members, for customer enrollment into Northwest Natural Gas' and Pacific Power's renewable energy programs, Smart Energy and Blue Sky (respectively).• Able to explain in great detail how each of the programs directly impact the environment and the customer, using numerical values that are tangible for the customer and relevant towards the program itself.

Santa Clarita, Ca

• Responsible, with other management staff, for the operation of public city pools in the Santa Clarita Valley and its affiliated programs.• Oversaw 25+ staff members, including certification according to American Red Cross standards, created schedules and budget reports for Aquatics programs and operations, and conducted weekly staff meetings to inform staff members of upcoming events and to reassess crucial job skills.• Supervised and evaluated staff members with other management staff to provide corrective action in the following categories: patron surveillance, public safety standards, teaching and coaching abilities, and maintenance techniques.

Tempe, Az

Bachelor’S Of Arts, Sustainability

• Specialized coursework in Sustainable Urban Dynamics, including a Minor in Urban Planning, as well as Sustainable Food Systems.

Associate’S Of Arts, Transfer Studies

Architecture, Photography, Introduction to LEED Rating system, and General Education.