Brian K. Burks Email & Phone Number

Greensboro, North Carolina, United States

Responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Detroit Metropolitan Area

Austin, Texas

Houston, Texas Area

Oversee a diverse staff mix of 15 staff, including multi-lingual and cultural individuals, ensuring they rotated and fluctuated within each position of the hotel Serve as an axis of communication and ambassador of genuine hospitality, influencing success for both the guests’ experience and company’s business

Austin, Texas Area

• Advisor to senior-level management, participating in executive meetings with advisement responsibility in guiding hotel in the right direction through informed and well thought-out decisions regarding employee issues, workforce planning and employee relations • Collaborate with leadership to develop and implement best practices with performance management initiatives, employee retention programs and change management processes, ensuring compliance with state and federal employment regulations • Resolve complex employment issues, leading a multi-lingual and multi-cultural staff of 25-30 room, public area and laundry attendants; oversee recruiting, hiring, supervising, training, scheduling, payroll and performance reviews • Manage an annual operating budget; resolve and mediate employee issues and allegations; collaborate with team on ironing out grievances before they escalate while coaching and providing tools, which empowers them in their role • On a daily basis, work through issues by resolving language barriers and compliance issues via executing new policies and procedures as well as interpreting contract terms line-by-line in order to ease the hurdle for staff and employees • Act as a liaison and sounding board between departments, all levels of line and staff management, outside service providers and internal/external management regarding organizational practices and procedures • Oversee and maintain proper inventory of linens, guest room and public area supplies; review/upgrade policies, procedures, job descriptions, compensation programs, recruiting/hiring standards, employment applications, selection standards/criteria, employee counseling, training and employee handbooks

Austin, Texas Area

• Recruited, hired and trained a front office and reservations staff of 18-25, depending on season and occupancy rate • Energized team by helping them understand how their work contributed to the bottom line; promoted a high level of cooperation among team members, resolving conflict within the work group as well as praise for a job well done • Oversaw payroll, scheduling, performance reviews and disciplinary actions as needed • Generated new business through in/outbound calls, negotiating room and block rates, services and package discounts • Created awareness and brand recognition throughout the community partnering with a vast array of corporations, businesses community groups and individuals, providing strategic marketing, networking, direct mail and sales plans while selling hospitality events, meeting and conference services • Customized events for groups of 150 or more, working with the banquet department, executing events while making quick decisions on plan of action for last minute details and changes • From time-to-time, followed up with previous clients, generating repeat and referral business

Dallas/Fort Worth Area

• Oversaw front desk operations, block and same day reservations, guest registration, special requests accommodation and future reservations following rate structures, discounts and sell strategies • Increased overall service and cleanliness of front and reception desks, providing proper protocol and greeting etiquette as well as professionally rectified guest issues, incorrect charge postings, adjustments and changes immediately • Communicated with guests through phone and emails; ensured everything was finalized before sending out confirmations • Increased Guest Satisfaction, averaging 8.2-8.5% with brand standard hovering at 8% by improving hotel formalities, which included arrival and overall stay experience • Oversaw a diverse staff mix of 20 staff, including multi-lingual and cultural individuals, ensuring they rotated and fluctuated within each position of the hotel • Built vibrant team relations by providing group learning, affable feedback and communicating through touch-base conversations

Dallas/Fort Worth Area

• Oversaw staff, which included administration/business office, bellmen, concierge, drivers and valet • Collaborated with management in aligning business development with vision, modeling, structuring and bringing plans to fruition • Boosted profits through detailed cost-control tactics • Elevated associate satisfaction scores through relationships, idea-sharing, incentive programs and acknowledgment/recognition awards for staff, which increased guest satisfaction scores; educated and showed staff ways to improve those scores

Dallas/Fort Worth Area

Responsibilities include contacting and setting new appointments with potential clients. Hiring and training prospective new agents and building a team atmosphere. Self motivated and eager to help protect families.

Trained and working at the front desk of this 528 room full service hotel.Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Make recommendations to management regarding development, training and corrective action of team members.Previous positions held at the InterContinental

Business Administration And Management, General

Education record