Brian Keller Email & Phone Number

San Diego, California, United States

Intelligent Automation - Builder of bots that automate complex business processes with artificial intelligence and machine learning.

San Diego, Ca

Robotic Process Automation (RPA) is a fantastic technology that enables organizations to more effectively automate tasks, streamline processes, increase employee productivity, and ultimately deliver more satisfying customer experiences. Our focus at Alirrium is helping our clients intelligently optimize how work gets done – by humans working with robots – across the enterprise to unlock unprecedented levels of productivity. RPA isn’t just about streamlining your existing processes, it’s also about unleashing the innovation, creativity and passion of your people.

United States

Lead a nationwide team of 350+ employees across four distinct geographic regions - San Diego, Washington, D.C., Philadelphia and New Jersey. Lead and manage a $70M portfolio of prime and subcontractor tasks for SPAWAR, PEO C4I, PEO EIS, NAVAIR and NAVSUP clients. • Increased Performance - Implemented company’s first CPAR (annual performance report card from our government clients) management system. Built training brief, conducted company-wide training and monitored key event metrics. Higher performance scores directly fueled stronger company proposals and ability to win new work. • Scaled the Culture – Institutionalized Customer Service as one of the company’s core values. Documented a customer service vision for the entire company and used change management framework to gain company-wide buy-in. Created launch package to include roadshow brief and desktop cards. Reinforced desired customer service language and behaviors via a year-long video campaign and used gamification to provide employees with custom customer service poker chips when desired behaviors were exhibited. Held quarterly raffles, with each poker chip earned counting as a raffle entry. • Restructured Organizations – Reorganized the operations financial management team. Centralized financial management and selected a leader who was given the mission of financial workbook and process standardization. Within weeks regional directors and task leads noted significant increase in financial transparency and productivity.

United States

Leads 300+ employees across the United States to ensure sustained client satisfaction and employee growth, per the tenets of Guidance Consulting. • Spearheaded a Cultural Revival – Returned to corporate operations and put a renewed focus on culture, environment and employee engagement. After years of missing “Best Places to Work” lists, CSA was rated as the 13th best medium-sized company to work for in San Diego in 2018. 3rd party survey results showed that employees rated CSA significantly higher across 14 key engagement categories when compared to the 2017 survey. • Built Quality Management System – Created company’s first quality management system to include both Quality Assurance (QA) and Quality Control (QC) elements. Spearheaded a SharePoint-based QC system that tracked each discrete deliverable produced across a workforce of 350+ employees and allowed for customer rating of each deliverable; aligned to the government’s performance evaluation system. • Sparked Technology Innovation – With no budget, started company’s internal innovation lab which would later grow into a separate business unit focused on solving our clients’ toughest business technology challenges.

San Diego, Ca

Volunteered to fill in as CSA's Contracts Manager when position was unexpectedly vacated just before the close-out of fiscal year 2015. Leveraged prior Government Contracts Specialist and consulting skills to not only manage CSA's entire portfolio of 80+ contracts and subcontracts, but built from scratch a custom SharePoint contracts data management system to specifically meet internal and external customer service requirements. Established a culture of accountability and customer service within CSA Contracts. Specific accomplishments:1. Extreme focus on core business, customer service and document turnaround time. "Pushed" work in process status to all internal stakeholders via custom SharePoint lists and data filters. Decreased turnaround time from weeks and months to hours and days. 2. Created standard document naming convention and filing system for CSA's entire contracts/subcontracts portfolio. Any document, across any contract can now be recalled in under one minute. This capability did not exist prior to my tenure. 3. Created a database of contracts information based on customer needs. Data is filtered and displayed across numerous integrated SharePoint pages which provides internal customers with self-help capability and action alerts. 4. Automated the generation of contractual legal documentation. Decreased document processing time by 80% via implementation of a singular process improvement initiative.

Spearheaded technology infusion and business process improvements across all operational areas as CSA migrates from small to large business. Lead developer of toolkits and playbooks that documented 10+ years of best practices and lessons learned.

• Established a Cultural Foundation – As Southwest Regional Director, grew the region from 35 to 100+ team members. Employees voted CSA as the 2014 3rd best medium-sized business to work for in San Diego.

Manager of CSA's highly skilled and talented Contracts Management Group. My team directly supports our Department of Defense clients in the areas of acquisition and contracts management: to date we've assisted our clients with the acquisition of over $11 billion in C4I hardware, software and services.

DoD acquisition, program and contracts management specialist in the areas of weapon systems acquisition and sustainment.

Tours on USS ABRAHAM LINCOLN (CVN 72) and Space and Naval Warfare Systems Command (SPAWAR)

Bachelor'S Degree, Business Management With Minor In Leadership (Thru Virginia Tech Corps Of Cadets)

Activities and Societies: Virginia Tech Corps of Cadets (VTCC)

Education record