Responsible for Security Operations - including systems monitoring, vulnerability management, security issue resolution and handling end user requests. Main point of contact for the implementation of business projects including the Learning Management System, Online benefits, and Lease Management systems. Established support for the RSA Data Protection Manager providing enterprise encryption key management. • Spearheaded the design and Implementation of endpoint security on 5600 devices using Cylance Protect & Optics.• Implemented and maintained security tools including Thycotic Secret Server – Privileged Account Management, Rapid7’s Nexpose Vulnerability Management, App Spider and Metasploit Pro. • Performed forensic analysis for security incidents to determine root cause and required remediation efforts.• Conducted risk analysis on various systems – applications, network devices, POS pin pads• Execute quarterly ASV scans, facilitation of annual penetration testing and quarterly meetings with QSA ensuring continued PCI compliance. • Developed Vulnerability Management Program to ensure timely remediation of vulnerabilities.• Managed 3rd party security vendors - Cylance, Quadrant Security, Thycotic• Created documentation for Security Procedures and Incident Runbooks

Provided extensive support for the networking infrastructure including data center, LAN/WAN utilizing Cisco and Brocade equipment as well as remote support of networking in 230 locations. Oversaw department personnel including help desk, system administration, and network engineering.

Managed all aspects of developing, planning, and executing an annual budget of $2.8M as well as coordinating all elements of Information Technology use – network operations, maintenance, repairs and upgrades. Developed network documentation – Business continuity plans, security incident response procedures, and network layouts. Oversaw a successful Microsoft Licensing Audit with a zero-dollar true up at conclusion. Led complex technology upgrades to improve efficiency, end user effectiveness and reduced network downtime. Monitored and maintained network infrastructure equipment to include end user support.

Oversaw operations of Windows network systems, including network monitoring, Windows network systems integration, web services, services redundancy, Metro-Ethernet Internet connectivity – Active Directory, DNS, DHCP, File and Print services, IIS, Proxy, Terminal Services, MS SQL, WSUS. Installed and managed virtual servers using VMWare's ESX Platform, utilizing an EMC SAN. Managed corporate email services (Microsoft Exchange 2003) including firewall rule sets and redundant routes for corporate email users. Primary point of contact (POC) for all telecommunications vendors. Reviewed monthly invoices for accuracy.