I love working with technology and thrive on finding solutions to complex problems. My specialty is providing excellent service with a calm demeanor when communicating with clients, customers and coworkers. I'm very skilled at problem-solving, maximizing productivity, critical thinking, process improvement, and documentation. I also have experience in graphic design and video editing.Career highlights:- 14 years of proven operation and IT hardware/software support experience at Data Recognition Corporation. I wear many hats here: Data analysis, project setup, desktop publishing, software support, end-user support and much more.- 7 years running my own business providing tech support to home users and businesses, as well as web design services. Helping people with limited exposure to technology was incredibly fulfilling and honed my customer service skills.Software tools I use with frequency:- T-SQL- Microsoft Excel- Microsoft Access- Microsoft Word- Microsoft Teams- Splunk- Service Now- Google Drive/Docs/Sheets- Skype/Zoom/WebEx/Google Hangouts- Foxit Phantom PDF- Adobe Acrobat DC- Adobe Photoshop- Adobe Illustrator- Adobe Premiere ProHardware proficiency:- PC/Mac hardware troubleshooting and upgrades- WAN/LAN and routers- High-speed imaging scanners (IBML IT4/IT6/Fusion)- Audio and video technologyProficiency in the following operating systems:- Windows 7/8/10/11- MacOS- Android- iOS/iPadOS
Listed skills include Web Development, Troubleshooting, Technical Support, Databases, and 10 others.