Brian Kesler Email & Phone Number

Arlington, TX, US

Dallas/Fort Worth Area

Prepare monthly billing for 45,000+ residential, commercial, and industrial water customersReview meter reading exceptions for accuracyIssue service orders for meter rereads and inputs verified/corrected readingsCompile and review daily/monthly billing reportsResearch utility account transactions to respond to customer inquiries concerning billing.

Dallas/Fort Worth Area

Provided leadership, knowledge and training to the City’s Utility Customer Service Department Office AssistantsActed as a team leader by ensuring that all daily tasks were completedHandled customer escalations and successfully resolved customer disputes and issues without compromising the City’s policiesPrepared weekly phone reports for Senior Management.

Dallas/Fort Worth Area

Provide customer service by receiving and posting customer payments, providing information and assisting customers over the counter and on the phoneMaintain accurate records, forms and documentsData entry including processing forms and documents and preparing reportsResearch customer recordsRoutine office duties consisting of processing mail, filing files.

Dallas/Fort Worth Area

Processed deposits, withdrawals, and loan payments for membersIssued Cashier’s Checks, Teller Checks, Traveler’s Checks, Money Orders, and Cash AdvancesRedeemed Savings Bonds for membersBalanced cash drawer, vault, and ATMsResolved member issuesAssisted members with entry into their safe deposit boxPromoted other Credit Union products as well as made.

Dallas/Fort Worth Area

Processed cashier cash and check balances on a daily basisBalanced the office multiple times a dayProcessed deposits to the bankMade cashier loansWorked with multiple levels of management

Dallas/Fort Worth Area

Lubbock, Texas Area

Administrative assistant to Team LeaderHandled customer escalations and successfully resolved customer disputes and issues without compromising AT&T Wireless policy

Lubbock, Texas Area

Monitored team of 15 representatives for quality purposesEntered monitoring reports into databaseProvided constructive feedback and areas for development to representatives

Lubbock, Texas Area

TDMA and GSM customer careReceived high quality scores for my customer serviceValedictorian of my training classReceived various awards for outstanding results as a Customer Service Representative

Tyler, Texas Area

Assisted customers in locating productsEnsured area was clean and neat at the end of shiftRestocked shelvesPromoted Target Card/Visa applications to customersHandled customer returns and exchangesProcessed Target Card/Visa paymentsAnswered phones and transferred calls to appropriate departmentsMade store announcements using overhead intercom

Tyler, Texas Area

Became Assistant Manager after only one year of obtaining Mini-Lab Operator positionAssisted in the training of new employeesWorked closely with Manager regarding inventory and supply orders

Tyler, Texas Area

Processed and printed customer ordersPerformed minor maintenance tasks on equipmentBecame Kodak Certified

Bachelor’S Degree, Communications/Advertising, 2.97

Communications/Advertising

Associate’S Degree, General Studies, 2.98

Activities and Societies: Scholars Academy

Education record