Brian Kiely Email & Phone Number

Cork, County Cork, Ireland

Instrumental in moving SolarWinds Tecnical Support to a tiered support system. Helping with day to day running of the Tech Support team's out of Cork, England, Germany, India and Manilla offices.Coordinating engineers for our 4 levels of support customers. Organizing teams for tier1, 2 and 3. This involved training for T1 international team and organizing Tier2 and 3 into shifts to cover SLAs.Regular cadence calls with team members, managers, customers etc,.across all Geos. Teams organized into Professional Support, Advanced, Premier Support 1, 2 and 3.Responsible for training engineers across several products. Still working high level customer cases for Orion Core products and security products.

Cork, County Cork, Ireland

County Cork, Ireland

Providing worldwide support for a number of Solarwinds products, NPM, LEM, APM etc..

Ireland

Saudi Arabia

Worked on site with a SBM team for Saudi Telecoms in designing a solution to upgrade and migrate their existing Netcool systems. Delivered proposal on time to STC and SBM. Built test system to demonstrate upgrade process. Instigated health monitoring solutions for old and new Omnibus systems and helped train staff.

Worked for IBM in Sydney Australia as part of the team on a large WestPac ITM deployment.