Total Reliance provides logistics and order management solutions that allows our customers to cost effectively move material and information to market with precision and speed. We are a proactive business partner leveraging innovative technologies, custom solutions, and dedicated support teams to create effective results. Total Reliance specializes in developing client-specific, custom solutions which allow our clients to focus more resources on growing their core business while spending less time managing their back-end business processes.Core Support Services: Pick, Pack, & Ship End-to-End eCommerce Solutions Product Warehousing & Distribution Literature Fulfillment Returns & Reverse Logistics EDI Integration Kitting/Custom AssemblyPOP/POS FulfillmentData Base Management, Reporting, & Analytics

• Complete operational responsibility, ensuring that all client needs are met in a timely, accurate, and cost effective manner.• Provide leadership to all associates ensuring the proper utilization of system processes and adherence to operational procedures• Management and oversight of the production and assembly activities.• Establishing new and re-engineering existing processes to maximize productivity, lower costs, and increase profitability all while maintaining high levels of customer satisfaction.• Integrate new software and systems into the existing production environment to further streamline and automate processes and increase the ability to provide much needed reporting throughout the organization

Inventor and leading global provider of on-demand, online workspaces to over 700,000 users at 80,000 organizations worldwide• Directly managed a team of Client Service Project Managers and Client Service Analysts across the US and South America.• Ensure that the Client Services organization receives the technology, personnel, and other resources necessary to provide flawless service to IntraLinks clients• Collaborate with the SVP of Client Services to develop and implement, globally standardized best practices for Client Services across all IntraLinks offices• Partner with Sales to effectively communicate the value of IntraLinks to potential and existing clients• Responsible for directing the needs of specified markets as they relate to the Client Services department working closely with Sales, Operations, Product Management, Marketing, and Finance to meet the objectives of customers and gross margin initiatives

Internationally renowned public relations and communications firm.• Provided day to day leadership and management to a team consisting of 12 analysts responsible for the overall financial service to our clients including invoicing, A/R, project management, budgets, and compliance• Successfully reduced WIP over 180 days from $13.5MM to $1.8MM in 6 weeks through process redesign, capacity management, and resource allocation• Continuously identified opportunities to increase efficiency, reduce turnaround time, and increase customer service.• Developed metrics enabling senior management and internal clients to successfully monitor the progress and status of billing for all clients in North America

Leading global provider of integrated real-time information and transaction services to the financial community• Provide direction and leadership for management and support staff team responsible for the order to cash process, contracts, compliance, and administrative functions • Key areas of responsibility included client support and service, sales team support, order processing and fulfillment, client billing, accounts receivable, client contract administration, client account management, management reporting, data provider compliance, reporting and vendor payment• Client Services point of contact for the Reuters acquisition of Telerate. Responsible for the successful transition of processes and operations from Telerate to Reuters staff • Identified key issues and provided solutions and processes to facilitate the migration of Moneyline Telerate users to Reuters products as part of the $175MM acquisition of Moneyline Telerate

• Responsible for the management of the internal operation including inventory control, order fulfillment, purchasing, IT support, sales support and customer service• Implemented an end to end inventory control procedure that standardized style numbers for all products, created a system for inventory tracking and replenishment, and increased the accuracy of forecasts of for top selling core items• Implemented, maintained, and supported Windows NT network• Supported sales team at trade shows and industry events

• Responsibilities included leading a team of 20 individuals on the receipt, inspection, and quality control of all new products for four watch brands and exclusive jewelry and gift items. Additionally responsible for the receipt, inspection, and execution of Customer Credit Returns• Provided daily support for Distribution Management regarding allocation of incoming goods to customer orders and daily release of customer orders to be processed • Led significant system migration to BPCS 6.0 focusing on modifying existing business process to support zero modification implementation effort, process documentation, and staff training for Distribution• Worked throughout Distribution to develop process enhancements while improving productivity and efficiency in the following areas: Inventory Control, Order Fulfillment, Shipping, Packing, and Data Entry