Brian Mosher Email & Phone Number

Cincinnati, Ohio, Us

Johnstown, Ny, Us

I oversee all aspects of IT infrastructure administration, design, and implementation for this dairy manufacturer supporting 500 employees on two continents. In this role, I procure and deploy all facility technologies, including security system. I also provide business continuity and disaster recovery by implementing redundant VMWare server clusters. While in this position, I successfully implemented solutions that facilitated remote work on short notice at the onset of COVID restrictions. As part of this process, I quickly initiated WebEx for initial remote meeting requirements to facilitate working from home. I also orchestrated the planning and execution of the network infrastructure design for a new remote sales and marketing office, including a managed circuit for data/voice traffic between both locations. In addition, I led eight security guards through a transition from paper logs to software-based access control. All in all, I managed eight employees and a $1M budget in this position. I also successfully managed 12 projects and currently have seven ongoing projects. A couple of my successes in this position include:► I spearheaded a fully functioning production facility in three years by conceptualizing and executing the assembly of an IT infrastructure comprising four independent networks with separate remote access requirements. I developed the systems from ground up. ► I performed the first production server migration into a virtual environment, which laid the groundwork for a full migration to virtual servers over the next several years as physical servers reached the end of their lives.

In this job position, I administered, supported, and troubleshot client networks. As part of this process, I resolved issues with customer networks by isolating the sources of complex issues. I conveyed technical concepts to our clients in a concise, accurate manner. I also procured equipment and arranged the support/repair of all warrantied equipment. A couple of my successes in this position include:► I authored and updated in-depth schematics for around 20 clients’ networks to serve as sources for rapid issue identification.► I planned and coordinated numerous site surveys to enable the administration of licensing, warranties, and life cycle upgrades.

Arlington, Virginia, Us

In this job role, I served as the key point of contact for the integration of all new programs and procedural changes in our service center. While in this role, I approved and denied all proposed new processes. In addition, I streamlined the information-gathering process by directing the development and implementation of the appropriate template. In this position, I additionally built and maintained an Access-based shift log that enabled a rapid, smooth shift turnover. I also established and updated all SOPs division wide. I successfully managed two projects in this role. A couple of my other successes in this position include:► I trained and coached 20 new service center technicians in the company’s operational and technical processes.► I ensured the seamless integration into our production environment by playing a pivotal role in new-process testing.

Arlington, Virginia, Us

I was hand-picked as the first individual to hold this newly created position, which involved liaising between management and team members who were responsible for providing support to thousands of customers, including remote ones. While in this role, I provided one-on-one and group training on updates to our continuously evolving departmental procedures. One of my top accomplishments in this role is that I improved our employees’ problem areas by performing weekly team member ticket analysis to identify patterns. I also provided staff performance updates and recommended personnel transfers and promotions to management. A couple of my other successes in this position include:► I supervised a team of 8-10 civilian, government, and military contractors in providing customer support.► I increased the amount of time that our support team spent on the resolution of more complex issues by orchestrating the design and development of a document detailing resolutions to standard computer problems.

Arlington, Virginia, Us

In this role, I established our department as the central location for the resolution of all technical issues. While in this position, I installed, configured, and wired/rewired facilities for the secure housing of cables, servers, switches, and workstations as a computer/network technician. I administered a multi-site network consisting of 80+ nodes. One of my biggest achievements in this position is that I significantly enhanced the technical capabilities of team members by fostering an atmosphere of comradery and professionalism. In fact, I successfully mentored a team member who ended up being promoted to a leadership position. A couple of my other successes in this position include:► I quickly brought our center to compliance with Information Assurance & Vulnerability Assessment standards by installing and configuring an NT 4.0 domain, setting up secure accounts on individual workstations, and installing standardized software.► I supervised a team of 13 and created/maintained medical, personal, and training records for all of our staff members.

Master Of Science - Ms, Information Technology

Bachelor Of Science (B.S.), Information Systems

Associates Of Science, Information Technology