Results-oriented IT Leader with experience in various areas of IT: Service Desk, Change Management, Release Management, Incident Management, Problem Management, Configuration Management, Middleware Technologies, Data Center Operations, and End User Computing. Managed small local teams and larger (125+) global teams. Strategic leader with a strong emphasis for solving technical and non-technical problems. Reputation for strong customer service and exceeding expectations by meeting customer needs and building and maintaining strong trust-worthy customer relationships. Leveraging Management of Technology tools and methodologies to bridge the gap between business and technology to provide IT strategic direction to transform IT into a business enabler. Focus areas include: budget forecasting, IT procurement for infrastructure, vendor management, resource allocation and forecasting, Disaster Recovery planning and execution, Business Continuity, service optimization, service integration, training and transition of resources, and general end user experience. Specialties: Microsoft Technologies, ITIL Processes, Technology Analysis, Project Management, Software Development Processes, Documentation, Training, Management of Technology, Software Configuration Management, SDLC