Brian Koch Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Minnesota, United States

IT Director responsible for Infrastructure (Server, storage, network, cloud, and Telephony) and Service Delivery (End User Computing, Application Support, and Overnight Operations). Departmental liaison to Issues Management, Business Controls, and Corporate Risk.

Richfield, Mn

Vice President of Global IT Operations - Service Management. In this role, I was responsible for over 400 SLAs between IT and the Business. Key projects were to implement ServiceNow as the ITSM tool to measure service level performance.Previously: Manager of Incident and Escalation Management, Manager of Departmental Systems

Greater Minneapolis-St. Paul Area

Provide leadership for the international End User Computing team. This team was composed of over 100 Desktop Support specialists, Team Leads, Managers and Engineers. The team was responsible for providing desktop support to end users and 'Hands and Feet' support for other IT support teams.

Greater Minneapolis-St. Paul Area

Managed the Customer Focus team composed of Service Desk, Security Fulfillment, End User Computing, Desk Side Support, Mobility and teleconference. Integrated the services provided by Customer Focus into the services provided by Ocwen via their IT partner Altisource. This includes the integration of multiple service desks, including one in India. The team is also providing contractual support to Ally Financial, previous employer, as we continue to separate the organizations. Working with Vendor Management to ensure creation of vendor accounts and MSAs are in place to continue the relationships with our established vendors and ensure continuity of service. As acting site leader for the MN location, I am working with our organization's facilities director to ensure the 3rd party facilities firm is providing the necessary site support.

*Manager of Middleware TechnologiesProviding internal hosting solutions to GMAC ResCap. Voting member of the Information Security Exception Review Board. Application Technology Domain Team Lead and voting member of the IT Standards Council. Technical Resource Manager for Middleware. *Systems Engineer IITarget level performer providing software configuration management best practices to provide accurate and repeatable packaging for a multi-million dollar application. Subject matter expert for technology planning and troubleshooting. *Release ManagerProven track record supporting the company’s largest business unit, in delivering software solutions. By following ITIL Release Management methodologies and providing technical expertise, risk was minimized and impact to production availability was avoided. ITIL certified.

System Administrator for a small Architecture firm. Responsibilities include routine server maintenance, desktop support, managing the backup tape rotation and various other IT related functions.

Network Systems Engineer. Part of the Microsoft Consulting Practice. We designed and migrated large international companies to Windows 2000 and Active Directory.

Administrator of the IT infrastructure under the guidance of the Network Engineers. Assisted the help desk for tier 2 support.

Master'S Degree, Management Of Technology

Capstone project focused on applying strategic management, technology analysis, innovation management, and marketing analysis.

Bachelor'S Degree, Chemical Engineering, Minor In Chemistry

Activities and Societies: Society of Chemical Engineers