Operations Lead for WG Group reporting to the MD, responsible for developing and growing the Project Management and Finance teams and processes during a period of 40% year over year organic growth, while transforming the healthcare consultancy into an AoR model. Stabilized relationships and reporting cadence across inter-company agencies/OpCos for production, finance, and IT. Developed dashboard for monitoring cross-functional FTE and freelance utilization to maximize profitability and identify opportunities for training and load balancing. Sourced and implemented routing and approval system for more efficient workflow. Escalation point for high-visibility client engagements, ensuring successful deliveries across all programs.

Managed creative production facility with over 100 connected employees and $18MM+ revenue, three managerial direct reports; directly support the success of over 20 clients across pharma, beauty/cosmetic, finance, fashion, home & personal care, and food & beverage industries• Built and supported the growth of packaging revenues 4x, while steering the facility through two acquisitions; re-aligning teams to comply with new company objectives, processes, and systems• Created and implemented best practices and procedures for design, retouching, production art, prepress, project management, and technical support for local teams, managed services, and offshore capabilities to successfully deliver for clients and key stakeholders• Effectively managed and tracked resource allocations and costs• Coached and fostered cross-functional team members in developing skills used to identify and evaluate roadblocks, improve personal performance and efficiency, and collaborate with internal and external parties through encouraging systems thinking, transparency, and iterative change• Built bespoke dashboards to analyze, validate, and regularly report KPIs to internal and global executive Account, Finance, and Operations teams• Developed workflows, processes, and tools from scratch to support client and business needs, including systems for briefing, project management, and quality• Engaged in and supported RFPs, new business pitches, and client implementations in partnership with Account and Finance leadership

• Fosters team focus and development by engaging with internal and client teams to implement new learnings or take fresh looks at existing process• Implements systemic changes through the mapping, evaluating, and strategic planning of processes and tools that impact production and company-wide integration• Increases efficiency by developing internal and client-facing process for: - Budget and resource tracking - Accurate scoping and briefing exercises - Project kick-offs - Inter- and intra-departmental handoffsAugments process awareness through the creation of training programs to educate internal and external parties on: - production tools - industry- and client-level best-practices - constructive commentary - onboarding - understanding the value of planning and schedulingFacilitates greater institutional understanding of existing conditions and growth potential by developing analysis tools and frameworks for putting metrics to performanceOversees creation of documentation for the above

Account/Project Management:• Manage accounts and projects ranging from traditional print advertising to high-end fashion catalogs to packaging to point-of-purchase displays; including customer service, production, scheduling, retouching direction, asset management, press OKs, and billing• Direct retouching teams for color-critical fashion, advertising, and packaging clients; with projects including process and spot color separations for offset, flexography, large format inkjet, and screensWorkflow and Production Technologies• Create, adapt, and manage workflows with Esko's Automation Engine and Webcenter tools• Manage the inkjet proofing systems on a day-to-day basis; periodic display calibrations• Give presentations to clients internal teams on topics related to color management• Write analyses and full reports of proofs and press sheets and print samples received from printers to evaluate G7 compliance, dot gain, and overall print quality, assist clients and their vendors understand and overcome workflow and output challenges and inconsistenciesProduction• Responsible for creating and managing color profiles and proofing simulations for a wide variety of output, making adjustments for TAC, black length, and white points• Creating custom spot-color blends for packaging clients using inkjet proofing technologies• Mechanical production and prepress for every type of printed media

• Personally responsible for the production of sales and marketing materials for internal Creative Services group with over $1M annual commercial print spend• Worked with Design department to discover and troubleshoot potential print issues before they were released to print vendors, as well as to supervise press OKs

• Assisted in the launch of new proofing system: characterized and analyzed proofers with various ink and paper combinations, researched combination of consumables and color separation settings• Collaborated in tightly-knit advertising and catalog team and produced almost every aspect of jobs; including estimating, production, quality control, color management, plate making, and retouching