•Streamline business operations by developing and implementing schedules, contracts, and program documents, ensuring compliance and operational consistency.•Design and track KPIs to measure and improve company performance, managed invoicing, accounts receivable, and accounts payable for accurate financial processing.•Led team meetings to drive collaboration, managed employee benefits programs, and directed the company's volunteer program for community engagement.•Facilitated stakeholder interviews, compiled best practices, and oversaw contract negotiations, maintaining strong vendor relationships.•Identified and pursued new business opportunities, and spearheaded innovative solutions to address technology gaps.•Coordinated logistics for ISG/NATO workshops, enhancing cross-border emergency preparedness through pre-meeting consultations, on-site coordination, documentation, and reporting.•Led project management for DHS Science & Technology prototypes, including the upgrade of FLETC's Law Enforcement Driver Simulation, drafting RFP requirements for funding.•Conducted comprehensive reviews and evaluations of COVID-19 responses for various jurisdictions, organized workshops and provided actionable insights.•Managed an AI and technology project, developing data models and prototypes to assess disaster risks, prioritizing equitable disaster response for underserved communities.

Designed and executed service flow for weekly gatherings, leading a diverse team of 70 volunteers. Recruited and nurtured volunteer talents, fostering a culturally reflective and dynamic team environment.

•Led the corporate redesign and strategic overhaul of OS&D/Claims Prevention processes using Agile methodology, including redesigning policies and procedures, upgrading from legacy systems to advanced Power BI reporting, and transitioning from reactive to proactive reporting. This initiative, driven by iterative improvements and stakeholder collaboration, significantly enhanced operational leadership's efficiency in managing claims, reducing costs by over $4M in the first year of implementation.•Developed and delivered high-impact weekly reports for executive leadership, utilizing SQL queries and diverse data extraction methods. These reports provided crucial insights that informed strategic decision-making at the highest corporate level.•Led a high-profile, cross-functional initiative with senior executives, account leaders, and Big Box retail clients to diagnose and mitigate root causes of loss and damage across a national distribution network. This strategic project also initiated the first blockchain technology discussions within FedEx, positioning the company at the forefront of supply chain innovation.

•Directed daily operations for a 50-employee civil engineering consulting firm, overseeing three administrative direct reports, managing office budgets, coordinating staff schedules, streamlining office workflows, handling vendor relations, and ensuring compliance with company policies and procedures.•Managed client relations, internal project scheduling, and contract budgets for Walmart Superstore civil engineering projects, ensuring timely completion and adherence to budgetary constraints across multiple state-wide developments.

•Spearheaded the development of SQL queries to drive operational efficiency and process optimization, earning the prestigious Purple Promise Excellence Award for outstanding project delivery.•Conducted in-depth data analysis for district service centers, identifying key areas for operational improvement and streamlining processes to enhance overall performance.•Partnered with account executives to design strategic plans for claims reduction, leveraging customer insights to implement data-driven solutions that met client needs.•Led compliance enhancement initiatives across 13 service centers, advising on operational standards, conducting audits, and ensuring adherence to policies and procedures to improve compliance scores.•Directed process optimization efforts through comprehensive workflow assessments, delivering continuous improvement recommendations and spearheading training programs on compliance and best practices.•Applied industry best practices to elevate compliance scores, monitoring performance metrics to ensure sustained excellence and alignment with operational goals.

•Increased operations compliance scores at all assessed centers in the Memphis District through process design and follow-up. •Responsible for the education and procedural compliance of 13 Memphis District service centers. •Lead compliance and score improvement through strategic process design and implementation, leading multi-site projects to improve hazardous materials handling.

•Supported Sales Executives by attending customer calls, presenting claims data, and leading operational initiatives to reduce loss and damage. •Consistently lowered multiple customer delivery exceptions by communication, action plans, and ongoing reporting. •Created education documents used in nationally through the FedEx Freight network. •Effectively managed center operations during the absence of key leadership maintaining and improving directed metrics.

• Supported Sales Executives by collaborating with local customers to resolve lost shipments.• Cold contacted customers identifying the proper contact in shipment research. • Provided customer service through high stress, loss and damage scenarios. Investigated and located lost shipments through internal tracking and customer communication. • Doubled department compliance scores.• Managed office operations during interim manager absence.