Serve customers such as Mars, Coca Cola, and Journeys by file and workflow management, package and display design, and creating sales presentations. • Introduced new line of business through acquisition of 3D design skills and creative problem solving• Gained new customers, such as ICEE, Dr Pepper, and Pilot through creation of PowerPoint presentations • Coordinate marketing team meetings and activities to produce email marketing content

Prioritized and managed workflow of the pre-press department while simultaneously assisting sales team clarify customer needs for technical customizations. • Satisfied key customers, such as Cracker Barrel and Tractor Supply, by managing complex communication between sales, client, print/cut team, packing team, and shipping team to meet customer’s hard deadlines • Coached new and existing direct reports on optimized individual and overall work process • Increased throughput 21% by introduction and maintenance of file organization process, to include work orders, art files, communications, and shipping labels.

Manage incoming orders of custom signage from inception to completion while seamlessly managing office and production activities. • Greeted and assisted public walk-in customers seeking design services.• Managed expenses and reduced costs by responsible purchasing of project and office materials and overseeing production to avoid spoilage• Wrote orders and entered job data into customer system while fielding incoming customer calls, emails, and walk-ins • Managed email and scheduled appointments for Owner/Operator with Microsoft Outlook

Coordinated sales team, skilled labor team and outside vendors to satisfy customer desires on high-end landscape projects.• Managed daily schedule for approximately 25 employees, a 15+ vehicle fleet, and outside vendors to align skills, resources, and abilities with project needs• Researched special design technique and exotic plant sourcing and care to fulfil unique customer projects• Expense and purchase management of custom job materials, outside vendor services, and maintenance of equipment and vehicle fleet