Experience ✔️From the very early stages of his career, Brian realized he was driven to guide customers andclients to achieve their success. His passion lies in creating that "ah ha" moment forcustomers through empathy, humility and knowledge that helps them achieve theiroperational or financial goals. Brian found this within himself when asked to build adepartment to manage and launch an industry changing technology.Challenge ✔️Many companies struggle with change when introducing new technologies to a customer base.Along with these changes comes the need to drive adaptation by understanding client goalsand expectations, and maintaining and growing company revenue. Further, defining the roleof Customer Success and Customer Service, the impact they have on company revenue, andtheir cross-functional interaction with internal departments sets the path for success.Reputation ✔️An earned a reputation for delivering results that meet both customer and companygoals. He is known as a subject matter expert with a straight forward approach toaccomplishing tasks and initiatives on time and on budget. Along with a keen sense ofcommercial awareness, Brian regularly collaborated with multiple departments in achievingcompany initiatives.Style ✔️I'm known for my ability to not only understand complex issues, but to convey themsimply and solve them with passion, empathy and humility that empowers customers. Hisconsultative and strategic approach, both with external clients as well as internal teams, hasensured the success of new technologies, and also enabled the continued growth of annualrevenue.ROI ✔️With an "I can do that" mentality, I continually accepted challenges to prove himself andadd value to any situation presented. This drive and ambition has guided him inaccomplishing the following:- Enabled the increase of annual sales by $150M by managing the launch andimplementation of an industry changing technology for the radio broadcasting industry.- Reduced standard call time length by 50% with the development of Customer Successand Service tutorials to aid in the onboarding and ongoing management of the system.- Achieved a 30% increase in proficiency and efficiency of multiple departments using ashared CRM – Salesforce.
Listed skills include Technical Training, Customer Service, Asset Management, Department Management, and 7 others.
