In charge of scaling, increasing performance, and providing great team member experience to help drive forward business success.• Developed routines to drive adoption of agile planning and delivery over six program increments; removed impediments across all programs and produced increased business value delivery each increment• People first professional development led to career advancement for 7 direct reports into new roles or leadership positions in other departments.• Established a new support model and recruited for the Public Cloud Enablement program that resulted in the funding of two new roles and improvement to the operations of the program.

Drove implementation of projects, varying in complexity, to support the executive leadership team.• Assisted in the recruitment and assessment of talent, as the organization expanded from 65 employees to 90. Facilitated alignment of teams and work leading to minimal disruptions to operations while the organization expanded.• Facilitated executive stakeholder sessions to create the three-year strategic and operational plan. Influenced executive leaders through coaching and implementation of agile practices to improve the adaptive planning process leading to the funding of a $10.2 million program.• Applied data analysis and business acumen to develop communications and presentations for executives to deliver to Board members resulting in increased transparency of costs and efficiency opportunities.• Developed methodology for assignment of accountability toward key scorecard measures and how progress on key measures is reported to the executive leadership team.

Led cross-functional USAA Bank teams through the procurement process. Ensured adherence to processes related to contract actions to meet business timelines and budgets. • Developed and negotiated time-sensitive contract actions to improve Bank’s Debit/Credit Card Dispute Resolution process resulting in cost savings and improved productivity. • Recognized by managers and customers for having a can-do attitude. Coordinated contract actions to end agreements with old Card Provider allowing for new agreements with new Card Provider to be put into effect. Management of the timeline resulted in a smooth credit card services provider transition of over 4 million accounts.

Department Head (Communications Officer & Support Company Commander):• Directed a team of 10 technical administrators, technicians, and help desk personnel of a 560-person network with multiple locations. Developed and implemented new computer security programs to minimize risk and vulnerability. • Trained 36-person team in communications which resulted in battalion’s full mission capabilities rated as outstanding and enabled deployment certification. • Created new Electronic Key Management System program ensuring 100% accountability of vital equipment and secure information. • Spearheaded high-profile meetings with senior executives on future of Naval Construction Force Readiness analysis metrics. Recognized as the expert technical manager for the unit. • Oversaw Battalion Readiness Cost Reporting Program ensuring data accuracy, and proactively identified training, exercise, and resource deficiencies in order to plan improvements and maintain focus on key mission areas.

• Managed a 140-acre complex and directed the maintenance of 54 facilities valued at $2B through successful execution of 5,550 service calls at the Navy’s only Recruit Training Command, which trains 37,000 people annually.• Devised, implemented, and streamlined new project request tracking and communications process, generating $150K in annual savings and increasing survey feedback by 30% for three consecutive quarters. • Identified revenue generation opportunity by renting out equipment and buildings to other government agencies. Coordinated inter-agency logistical support and provided transportation equipment for 2012 NATO summit saving the U.S. Government $25K by not hiring private vehicles.

• Provided project over sight and executed day-to-day responsibilities on construction projects such as contractor management, proposal evaluation, utilities and base services coordination, construction quality assurance, quality control program review, job safety enforcement, materials receipt, equipment inspections, and submittal reviews. • Oversaw the execution of a $20.6M Energy Savings Performance contract in over 100 facilities. Completed final $2.8M phase of project commissioning, acceptance and close out ahead of schedule. • Administered a $4M Advanced Metering Infrastructure project requiring utility outages to over 200 facilities for the installation of 310 meters. Executed coordination and analysis to minimize impact to operations. Project phase completed 1 month ahead of schedule. • Coordinated cross-functional team compliance and documentation supporting Environment Management System audit contributing to Great Lakes being awarded the 2012 Chief of Naval Operations (CNO) Environmental Award for Sustainability.