Key Accomplishments: ▪ Championed the physical and virtual desktop architecture for the entire organization, including enterprise device management, software distribution, hardware provisioning, asset and patch management, and vendor management.▪ Provided strategic leadership to multiple, cross-functioning teams comprised of 15+ direct reports—facilitating clear lines of communication to implement a standardized infrastructure that produced over 95% uptime within its first year.▪ Directed the implementation of a key Software Asset Management solution identifying over 20% in unnecessary overhead expenditures across over-purchased and unused software licenses, leveraging strong vendor relationships to negotiate an average 10% reduction in license renewal fees for large contracts. ▪ Provided sterling customer advocacy by providing informative documentation and product training to improve transition to support, driving process improvement for software delivery to reduce time from client request to deployment-ready by 30% .▪ Drove the optimization and implementation of streamlined processes to realize the full value of owned products, lead team expansion, engineer infrastructure solutions, reduce costs, and ensure end-user satisfaction.

Key Accomplishments: ▪ Led a team of 15 engineers across responsibilities that included: Software Asset Management, Tier3 Desktop support, Desktop OS Delivery (SCCM), Application Delivery (SCCM, AppV, Citrix, BigFix), Patch Management (SCCM, BigFix), Policy Management (AppSense, GPMC), Citrix Farm Infrastructure, and SCCM Infrastructure--among other functions.

Key Accomplishments:▪ Trusted to lead agile teams in the advancement of Desktop and Citrix engineering, Active Directory administration, Security administration and User Provisioning, and application and software development—utilizing cutting-edge technologies to streamline updates and reduce operational downtime during system upgrades.▪ Successfully reduced the User provisioning time by employing virtual automation and a flexible contract workforce.