Managed a senior sales team responsible for selling E-learning content and software as a service to libraries and universities via telephone, WebEx, and on-site visitsIdentified new potential markets for existing products, and worked with Senior Management to develop innovative and profitable new products for established marketsDeveloped and managed consortia and reseller/distributor relationships to grow US sales in these alternative channels by 15% two consecutive years Grew annual departmental sales by 18% in a flat marketBuilt a new community college sales team, and implemented new pricing models, product offerings, and sales messaging with targeted value propositions to increase market share

Served as department head for a diverse sales team of Account Executives (10), Sales Development Reps (10), three Managers, and a Sales Assistant. Established and maintained the global lead management process to ensure all internal and external sales leads were tracked and handled promptly and efficientlyWorked closely with the Strategic Marketing team to help design and execute campaigns; provided a valuable sales perspective to key marketing plans; provided extensive analytics for closed-loop sales and marketing cycle. Identified major client that was not being leveraged optimally. Led corporate initiative to restructure relationship resulting in new 100 locations and a 20% revenue growth rate.Served as Project Manager for Service Excellence Committee. Created brand standards and awareness of the importance of customer service across the entire organization.

Managed a team of eight Prospecting Specialists accountable for outbound cold calling and scheduling sales appointments for 150 Account Executives nationwide.Secured initial meetings with key corporate level decision makers at leading companies including Abercrombie and Fitch, Dollar General, First Citizens Bank, Dominos, and RadioShack.Recruited, hired, and trained an energetic team of entry-level salespeople who consistently exceeded quotas and advanced to various positions in the company.Developed and implemented company-wide best practices while driving company-wide adoption of Salesforce.com as a new CRM system.

Coordinated regional direct mail and calling campaigns for St. Louis, Indianapolis, and Cincinnati operations.Managed two telemarketers and monitored sales and commissions.Scheduled sales appointments for 30 Account Executives to sell all Muzak products and services.