I am responsible for strategic leadership and end-to-end management of critical technology categories, including telecommunications, network services, wireless and mobile (voice and data), Unified Communications, and Expense Management Software and Services. My role involves overseeing a global supply base, fostering strategic partnerships, and driving innovation and cost efficiency in our telecom and communications technology ecosystem. By leveraging market insights and optimizing supplier relationships, I enable best-in-class solutions that align with our business needs and enhance operational resilience. I collaborate with cross-functional teams to deliver sourcing strategies, negotiate complex contracts, and ensure alignment with JPMorgan Chase’s broader goals, maximizing value and mitigating risk across the enterprise.

I lead business assessment, transformation, and managed service initiatives, collaborating with clients to enhance practices, policies, and controls that elevate IT business management, contract management, sourcing plans, and vendor management frameworks.⇨ Expense Management/Optimization: Provide visibility to IT/Telecom assets/costs, crucial for category management, detecting optimization opportunities, and devising rationalization plans.⇨ Strategic Sourcing and Contract Negotiation: Formulate and execute innovative sourcing and contract negotiation strategies. This covers end-to-end sourcing: documenting requirements and project scope, creating RFPs, evaluating suppliers, and negotiating contracts with optimal terms, ensuring business needs are precisely met.⇨ Vendor Management: I design and implement vendor governance programs to ensure ongoing compliance, mitigate risks, and monitor performance aligned with contractual, regulatory, and other requirements. Benefits are automating service verification, insight to usage, expedited invoice payments, and bolstering cost management - forecasting, analysis, and improving allocation/chargeback accuracy.⇨ Financial Reporting: I define and create financial analytics reporting frameworks to validate contract obligations and optimize costs, providing essential data for analysis and forecasting.⇨ IT Auditing: I conduct thorough audits, ensure vendors accurately bill for services and assets, verify they exist, are being used, and confirm their ownership. Anomalies removed on vendor invoices reduce ongoing charges.IT Business Management: Implement business goals. Provide insight and control to manage performance, processes, and financials of IT services, operations, and systems for efficiency and costs. Oversee budgets and analysis. Monitor SLAs/metrics/KPIs, and optimize resources.These initiatives help organizations achieve operational excellence, cost efficiencies, and strategic advantages in IT/telecom endeavors.

An Engagement Lead in the IT – Network Business Management practice, where I spearheaded IT and Telecommunications operational expense assessment and managed service projects. Partnered with clients to define and execute business solutions. I identified new business opportunities and promoted offerings. Collaborated with clients and vendors to implement procure-to-pay (P2P), IT governance, and cost management programs. Negotiated vendor contracts, deliverables, and service levels. Established project budgets, while managing such projects performance, risk, savings, and profitability.⇨ Select client roster: Nestle, Comcast, Bell Canada, Caterpillar, Verizon, Royal Bank of Scotland, and Procter & Gamble

As a Procurement Services Liaison, I architected and executed internal and external client IT centric business solutions driving value through systems re-engineering and integration, process improvement, standardization, and automation, while collaborating with account teams and vendors to create roadmaps for new BPO and staff augmentation opportunities. ⇨ Identified category investment opportunities, defined work action plans, negotiated vendor contracts, and led SAP systems integration. ⇨ Created an IT Financial Management organization, streamlining inventory and demand management, sourcing activities, and revenue chargeback for IT infrastructure consumption. ⇨ Established a governance program for major IT – telecom/network vendors and contracts, enabling the proactive monitoring and validation of vendor services and performance.⇨ Developed an online IT products and services catalog expediting procurement requests and improving cost controls to maximize vendor commitments.Select client roster: American Express, AT&T, CVS, Amgen, Healthnet, IBM internal, Dow Chemicial, AT&T, Maersk, and Sears.

Founded this Telecommunications Expense Management (TEM) company and grew ISG to successful TEM player with $28.9M in revenue, 168 employees, managed $7.0B in client technology spend at time of sale to Tangoe creating the largest global TEM provider. Created a global SaaS system that enabled clients to manage their telecommunications, market data, and IT operations, inventory, governance, procurement, and expenditures. Provided strategic leadership overseeing service delivery operations, technology infrastructure, business administration, HR, client relations, and sales. Established operating procedures, promoted offerings to secure new clients, and documented/negotiated scope of work. Led procurement/sourcing engagements to research vendor capabilities, prepare RFP requirements, perform vendor evaluations and selections, negotiate contracts, and implement governance programs.

Founded this telecommunications operation support company focusing on call usage detail collection, accounting, and management reporting services company. Designed and guided technology infrastructure, secured clients, and hired personnel. Partnered with clients to formulate cost-effective outsource and co-source solutions. Delivered solutions that enabled client companies to audit and control telecommunication services and costs. Fostered deep client relationships, negotiated contracts, and secured new business driving YOY growth. Grew ICC to $7M in revenue, 55 employees, at time of sale to AAC Corporation creating the largest CDR firm.