Brian L. Ford, Msa Email & Phone Number

Falls Church, VA, US

Washington D.C. Metro Area

Columbia, Maryland

• Managed the Compliance operations of a 8-person team to review verification, unusual enrollment history, and C-Flag documents for over 60,000 undergraduate, graduate, and doctorate students.
• Formulated, implemented, reviewed and evaluated policies, procedures and standards to ensure office compliance with Federal and Institutional financial aid guidelines.
• Collaborated with senior management to develop new policies for Return of Title IV calculations and pre-verification awarding.
• Maintained knowledge of Title IV regulations and monitored staff assignment and productivity.
• Led weekly staff meetings to review policies, procedures and trainings.
• Conducted webinars on Verification, C-flag and Unusual Enrollment History

Falls Church, Virginia

• Managed over $30M in federal, state and institutional aid annually along with a collection of over $2M in cash/check payments.
• Upgraded and reinstalled the University’s financial aid software, PowerFaids and PowerCampus, which reduced the disbursement of federal financial aid from one week to 3 days.
• Served as subject matter expert/business analyst. Developed the business processes. Interfaced between business and technological side to make sure that the financial aid software system was meeting the university’s.
• Developed institutional financial aid policies and procedures that will positively impact efficiency and quality of service provided.
• Improved communications between students and the financial aid office, which resulted in an increase of financial aid disbursement and collections by 30%.
• Monitored the activities of the financial aid/business office staff to ensure they are compliant with established policies set by the University and external agencies.

Washington D.C. Metro Area

• Served as the University Bursar. Managed all aspects of student account records, billing and revenue which consist over $20 millions in federal, state and institutional aid annually.
• Performed quantitative analysis and developed methods to improve payment processing, which increased the number of students enrolled with Sallie Mae’s Tuitionpay, a third-party integrated payment solution provider, by.
• Improved relations with third-party organizations/agencies (e.g. Washington Hospital Center and U.S. Department of Veterans Affairs) responsible for providing financial assistance to eligible students, resulting in an.
• Implemented policies/procedures to improve the communications between students and the university, resulting in a $200K reduction in accounts receivable.
• Served as the university’s Certifying Official with the U.S. Department of Veterans Affairs conducting certain task such as updating enrollment status and processing monthly educational stipends for active and retired.

Washington D.C. Metro Area

• Secured $64,000 in grant funding from the DC State Education Office (now the DC Office of the State Superintendent of Education) to resolve tuition/fees for former and current students.
• Served on the DC State Education Office- Higher Education Financial Services Alumni Advisory Board, which provided recommendations to senior management on improving online grant application and operations.
• Chief point of contact in matters of advising 30 military veterans returning to school.
• Provided continual training and coaching to improve employee performance, career advancement and knowledge of Federal Title IV regulations.
• Scheduled daily appointments with students and parents to review their financial aid and tuition charges.
• Monitored and evaluates satisfactory academic progress of students.

Washington D.C. Metro Area

• Advise students and their parents regarding the financial aid process and regulations.
• Conducted presentations frequently to groups ranging from 10 – 200 students and parents.
• Awarded over 900 students with federal, state and institutional aid.
• Testified before the U.S. House of Representatives Subcommittee on Federal Workforce, Postal Services, and the District of Columbia advocating the extension of the DC College Access Act of 1999 for another five years.
• Coordinated the annual Financial Aid Awareness Week.

Master Of Science In Administration, Organizational Leadership

Bachelor Of Arts (B.A.), Political Science And Government

Education record