USPRO is a nationally recognized woman-owned company with a reputation as a top provider of temporary and permanent hiring solutions. Our team is dedicated to satisfying your job search needs with our superior level of service, listening, care, and integrity. As Operations and Compliance Manager, I support the USPRO vision by:• Overseeing operations to develop, implement and monitor adherence to policies and procedures.• Ensuring compliance with all relevant regulations and standards.• Identifying potential operational and compliance risks and developing then implementing risk mitigation strategies.

Provide operations support to up to 35 branches throughout the U.S. including but not limited to: Assist Chief Operations Officer with implementation of various initiatives designed to improve performance and operational effectiveness. Mentor and coach field staff remotely and via branch visits in areas of operations, compliance, and customer service. Customize and disseminate various KPI, compliance and recruitment related reporting for executive and field team. Conduct audits to ensure achievement of legal and customer obligations and identify areas for improvement. Regular interaction and cooperation with all departments within the company to achieve objectives and assist with resolution of issues related to a variety of topics. Regularly review, refine, and create forms and Standard Operating Procedures for use by the entire organization. Involved in implementation and ongoing internal support of various technology platforms including those related to client relationship management, applicant tracking, and unemployment claims.

Duties: Provide operations support to up to 65 branches in West/Midwest Region including but not limited to: Mentor and coach field staff in the areas of operations, compliance, and customer service. Create, customize, disseminate, and assist with analysis of and questions related to a variety of daily, weekly, and periodic KPI and compliance related reporting for region leadership and field team. Lead periodic compliance training sessions for entire region. Conduct various types of branch audits to ensure achievement of legal and customer obligations and identify areas for improvement. Regular interaction and cooperation with nearly all departments within the company for support with achieving objectives and assisting with resolution of issues related to a variety of topics. Work minimally 6am to 5pm to be available both remotely and via regular branch visits to hundreds of team members throughout the region for assistance and support related to operations, procedures, compliance and beyond.Roles held throughout tenure with the organization:• Regional Operations Manager• Quality Assurance Manager • Field Operations Manager

Duties: Ultimately responsible for overseeing the operations of eight branches in Southern California and Southern Nevada. Key duties and achievements include: Developed, formalized, and implemented policies, procedures and practices that resulted in significantly improved service and steady growth of organizational profitability. Selected, developed, and supervised service and sales staff, and mentored many of them into positions of greater responsibility. Ensured satisfaction for the many hundreds of customers served companywide through regular interaction and active pursuit of feedback that led to improvement of processes. Created critical business documents of all types - such as agreement forms, proposals, training materials, and procedures manual. Risk Management: Contributed to creation of safety policies and procedures, conducted accident investigations and job site safety evaluations. Attended Worker’s Compensation claims reviews and focused on maintaining a safe work environment. Negotiated agreements with customers and vendors with focus on creating a win for employer and business partners.Roles held throughout tenure with the organization:• Operations Manager • Branch Manager • Assistant Branch Manager• Business Development• Customer Service