• Architect a scalable and secure value driven Salesforce global solution with considerations for industry, region, and business needs.• Guide solutions based on an informed decision making between business and implementation teams to address trade-offs between out of the box platform features, user experience, and management of technical debt when business requirements can not be met by the standard platform in the exact form in which it is written.• Validate the state of the solution architecture and provide feedback for functional and technical improvements.• Coach, align, and collaborate with internal and external teams to deliver seamless value to the business.• Design a continuous delivery model including a way of building, testing, deploying and release management using supported tools.• Facilitate introduction, adoption, and value from Salesforce releases.• Define data strategy based on data storage use cases, amount of data, rate of growth, number of users, and privacy & security needs.

• Perform Salesforce administrative tasks including system maintenance to reports, fields, validation and workflow rules, users, profiles, roles and permission sets.• Develop, test, and implement complex automation solutions using Process Builder, Flow, Workflow, Approval Processes, Dataloader, Workbench, and more for a variety of business needs.• Design, document, test, and deploy enhancements to Salesforce objects, page layouts, validation rules, email templates, alerts/notifications, views, and reports/dashboards.• Integrate and maintain apps including Vertex, OwnBackup, DocuSign, Conga Sign, Conga Composer, Pardot, Field Trip, and Rollup Helper.• Support and troubleshoot Visualforce Pages and Components, Apex Triggers and Classes, Custom Settings, Lightning Components, and Lightning Apps.Projects and Implementations:• Automated tax solution using Vertex.• Automated templates, signature collection, and email services using Conga Composer and Conga Sign.• End to End order creation from initial data collection using Leads to Orders and Contracts using Flow automation.• 05/2019 Salesforce global outage permissions recovery with downtime of less than 4 hours.

• Manage all Salesforce test and production environments including documentation, configurations, and customization.• Analyze, design, and develop Salesforce solutions based on analysis of business requirements, system changes, and enhancements in consultation with internal departments.• Identify changes and improvements to the Salesforce platform for deployment using proper change management practices.• Create and maintain standard/custom objects, fields, validation rules, triggers, and custom workflows/Process Builders/Flows.• Create package deployments and automation with CLI, Powershell, and PDQ products.• Maintain systems for all end users, including Active Directory, Group Policy, Sage 100, Salesforce, and others.• Create training content specific to IT related services including curriculum for learning management systems.Projects:• Salesforce Classic to Lightning conversion in a 50+ user environment• Local storage to cloud storage document management system conversion