Brian Hunt Email & Phone Number

Indianapolis, Indiana Area

Lead, coach, and manage five (5) full-time agent on the Technology Service Desk team responsible for delivering software and hardware support for traditional end-user technologies, virtual desktops, Microsoft 365 products, web-based applications for insurance, and mobile devices for around 1800 Indiana Farm Bureau Insurance employees.• Focus on ITIL practices of Service Desk, Incident Management, Problem Management, Change Management, and Knowledge Management• Identify and report key performance indicators for call and ticket metrics to improve service desk response and behaviors.• Pivoted our support processes to include remote work situations introduced with pandemic.• Serve as Change Manager responsible for driving and improving our change process and leading the Change Advisory Board (CAB) meetings.• Function as Incident Manager as needed to facilitate restoration of service.• Handle incident communications to keep end-users informed of business impact.• Administrate mobile device management platform (VMware Workspace ONE, Microsoft Intune).

Indianapolis, Indiana Area

Manager of 7 to 10 senior consultants of varied disciplines.• Managed billable hours and time off, addressed consultant needs, guided training/development of technical and soft skills, established goals, and performed situational coaching.• Collaborated with the peer Team Managers to discuss and address areas requiring attention.

Indianapolis, Indiana Area

Senior IT Professional tasked with delivery of applications and systems monitoring (BMC TrueSight/ProactiveNet/PATROL, SolarWinds, LogicMonitor), and applications and systems administration for multiple customer projects in a multiple server OS (Microsoft Windows Server 2003/2008/2012 (including Hyper-V virtualization), Red Hat Enterprise Linux 6, Solaris Unix 10/11, and IBM AIX) and layered networking infrastructure.• Implemented solutions or new services for increased availability and reliability of systems and applications.• Conducted testing of new application code deployments and configuration changes.• Prepared and executed implementation plans.• Collaborated with cross functional teams.• Investigated, diagnosed, and resolved system and application issues and problems.• Assessed and recommended changes and/or improvements to technology implementations.

Greenfield, In

Operated an IT Services business which delivered remote and on-site IT services and solutions.• Supported and managed small businesses’ servers, networks, applications, and desktops/workstations.• Utilized AutoTask for ticket and billing management.

Chicago, Il And Indianapolis, In

Fundamental participant in building technology foundation for startup managed services provider and responsible for managing operations essential to IT service delivery and management.• Partnered with four (4) former JPMorgan Chase IT Professionals with vision of delivering IT best practices to small and medium business customers running mostly Windows Small Business Server 2003, Windows Server 2003, and Microsoft Exchange Server 2003.• Researched and implemented monitoring and management toolset by Silverback Technologies.• Delivered remote and on-site system administration, support, monitoring, and management for customers’ servers, network devices, applications, appliances, and desktops/workstations.• Managed end user support operations team with 2 to 8 members.

Indianapolis, In

Senior Systems Engineer focused on product QA and implementation, problem analysis, and establishment of new target state configuration for production servers.• Directed objectives of Implementation Engineering Team.• Performed requirements definition, test planning, test execution, test reporting, and implementation planning.• Applied strong analysis and critical thinking skills to the resolution of issues and problems, and implementation of best-fit solutions.

Indianapolis, In

Provided Tier 3 support for the 24x7 server infrastructure.• Performed incident management, problem management, change management, and release management.• Applied best-fit practices to product testing and implementation.• Created and published the standard document templates used for Test Plans, Test Reports, Implementations Plans, Reference Documents, Decision Papers, and TechNotes.• Applied strong analytical, diagnostic, and troubleshooting skills to testing hardware upgrades and hardware migrations of Novell NetWare servers, and published the Procedure Documents for implementing.

Indianapolis, In

Managed and directed a five (5) person 24x7 server infrastructure and operations team responsible for a 10 state area that delivered over 99% server availability.

Indianapolis, In

Administrated, managed, and supported the 24x7 server infrastructure in Indiana, Wisconsin, and Illinois.• Administrated and maintained server backups.• Led a new server room build in Indianapolis where I had to define the power and networking requirements, and plan and conduct the move of the servers.• Served as the liaison between the 24x7 enterprise monitoring teams and field staff with the objective of creating partnership roles, and addressing issues and changes with support structure.

Indianapolis, In

Systems Engineer tasked with expanding the enterprise technology infrastructure to the banking branches for First Chicago NBD Bank, and administrating Lotus cc:Mail for Indiana.• Built, deployed, and supported 100+ HP/Compaq ProLiant servers running Novell NetWare.• Built, deployed, supported, and trained branch personnel on 200+ Windows workstations.• Optimized the cc:Mail routers’ configurations and gained significant improvements in reliability and performance resulting in fewer outages and more reliable backups.