PROFILEI am an experienced, accomplished, and continuously learning information technology professional, leader, and manager who has enjoyed success leading and facilitating teams, uniting and aligning team efforts and objectives, developing participative and collaborative environments, and driving vision and values in consulting, federal healthcare, and banking industries. I have over 20 years of IT experience across multiple support tiers and I have served in many different capacities enabling me to understand, use, and coach others in a variety of technologies.I like to "focus on success" and prefer the term leader over manager. And as a leader I feel it is best to focus on establishing the objectives and criteria that demonstrate accomplishment, and identifying the guidelines, resources, accountability and consequences when the objectives are met.My goal is to apply my experiences and leadership skills in an information technology management role, remain adaptable to the market, help to better align information technology with business objectives, complement the current staff, inspire the careers of those around me, and overcome obstacles with a positive attitude and diligence.QUALIFICATIONS SUMMARY• Eleven (11) years team management.• Twenty (20) years ITIL Foundations Certified.• Twenty (20) years incident management.• Twelve (12) years change management.• Twelve (12) years problem management.• Twenty (20) years senior level administrator/engineer.• Eight (8) years testing, quality assurance, and implementation.• Lead and improve team performance with structure, follow through, and quality of work.• Systems, Applications, and Middleware Administration• End-User/Tier 1, Tier 2, and Tier 3 Support• Systems and Applications Integration• Disaster Recovery/Business Continuity• Problem Solving, Troubleshooting, Resolution• Technical Writing
