Brian Lindsay's Location
Inverkip, Scotland, United Kingdom, United Kingdom
Brian Lindsay's Contact Details
Brian Lindsay work email
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Brian Lindsay personal email
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About Brian Lindsay
Programme Manager, PMO/ Change Lead and Consultant, accomplished, versatile & commercially-astute, with 10+ years of experience leading multi-national teams and projects, building sustainable, capable & data-driven businesses and strong, agile PMO/ Change functions. Builds and runs PMO and Change functions to deliver complex transformation programmes on time, to budget, and maintaining the appropriate governance standards. Experienced in improving current methods and setting up entirely new approaches and operating models for Change/ PMO teams.Collaborative approach to successful transformational leadership, engaging with business stakeholders at C-level / Board & 3rd parties to build & maintain relationships & transform business needs into outcomes and benefits ensuring stakeholders feel in control, informed and engaged throughout the transformation.Champions cultural change and ‘new ways of working’, enabling innovation through coaching and training. Business & commercial acumen, experienced negotiating favourable agreements, managing organisational change initiatives, implementing continuous change, and improving core cost & efficiency via process automation.Lean Practitioner, Six Sigma, and Service Operating Model Design certified, able to pragmatically apply best practice methodologies, frameworks, and delivery tools.
Brian Lindsay's Current Company Details
Brian Lindsay Work Experience Details
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OwnerGilijoro LimitedInverkip, Gb
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Head Of Change Activation (Interim)Grant Thornton Uk Llp Feb 2023 - PresentRemoteResponsible for overall programme management and establishing new firm wide change function• Work with CFO and key stakeholders to define Good / Better / Best for Change Activation. • Streamline, rationalise and reshape existing change processes to improve commercial focus and control. • Build the benefits and cost trackers, and set reporting structures to ensure appropriate details reach the appropriate people• Improve Strategic Leadership Team visibility of live Change programme and change pipeline. • Understand, categorise, prioritise, and balance change demand to develop an approved roadmap.• Lead and manage the existing PMO team to deliver the approved change plan.• Engaging Change Leaders across the firm in communities of practice to embed in new ways of working. • Support recruitment of BAU Change Activation lead and enable gradual handover to them. • Initiative scoping, Business Case development, evaluation, and prioritisation. • Establishing effective demand and capacity management with ability to flex.• Establishing foundations for a federated operating model to support all change activity.• Foster a culture of learning from projects and prior initiatives to introduce & embed improvements.
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OwnerGilijoro Limited Jan 2017 - PresentGreenock
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Opex CoachUnleash And Engage Jan 2023 - Feb 2023Coaching managers implementing OPEX tools and techniques -
Principal ConsultantAtos Apr 2022 - Dec 2022Edinburgh, Scotland, United KingdomOperational Excellence, Quality Management and Process Improvements -
Associate Principal ConsultantGobeyond Partners Jan 2020 - Dec 2021 -
Programme Manager/ Pmo LeadSthree Aug 2018 - Nov 2019Glasgow, United KingdomResponsible for overall programme management including establishing PMO, improving processes and ensuring the delivery of the change agenda • Engaged Executives and direct reports to shape strategy and the global vision into 2022• Scoped and prioritised 26 business cases for ROI & baselined performance, gaining buy-in• Developed the ‘transformation blueprint’ to deliver 2022 vision across business shareholders• Set-up a global change function with 3K+ staff across 16 countries, 44 locations & 11 brands• Successfully established Enterprise PMO including governance, methodologies and tools• Introduced monitoring & control of in life portfolio, challenging benefits realisation & validity• Deployed global consultancy function to drive improvement & innovation, and identified risks• Facilitated benefits management, stopping non-value activities & recording the impairments• Championed global process automation as a ‘lever for transformation’, delivering change• Established the ‘right conditions for success’ by developing, strengthening and supporting the team• Designed and implemented Order to Cash improvement programme for global shared service centre -
Project ManagerLegal & General Jan 2018 - Jul 2018Birmingham, United KingdomResponsible for all aspects of the project management across various key projects to deliver business benefits of £2m per annum• Full remit for full lifecycle project management across 3 key projects, with a budget of £1.1m • Developed & maintained relationships with C-Suite Executives to deliver business outcomes• Built & initiated self-service programme: business case sign-off, governance, QA & planning• Established the RPA Operating Model to ensure the strategy delivery and cost optimisation• Automated the reporting across key lifecycle stages, improving delivery speed, reducing cost• Instrumental in the transition of PMO from Hove to Birmingham, supporting project delivery• Achieved success in establishing & embedding Agile project delivery methods and standards -
Project Manager - Sainsbury'S BankRbs Nov 2017 - Dec 2017Responsible for all aspects of the project delivery planning within an expanding UK retail bank• End-to-end project management, including project planning, scope and budgets• Full remit for governance set-up, programme identification & business case creation• Oversaw portfolio definition in support of the 2018 change agenda, including ExCo submission -
Project ManagerRbs May 2017 - Nov 2017Edinburgh, City Of Edinburgh, United KingdomResponsible for supporting the operating model re-design initiative across Tier 1 Global Bank• Full project lifecycle management, including engaging with key stakeholders across RBS• Defined strategy and defined roadmap, establishing Agile methodology & deployment plans• Coached and supported Business Leaders using Agile and Lean best practice methodologies• Set-up governance, engaged with programme identification and created the business cases• Defined portfolio for 2018 change agenda through all 5 phases including ExCo submissions
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Methods And Assurance ConsultantRoyal Bank Of Scotland Jul 2015 - Dec 2016United KingdomResponsible for driving business improvement initiates, thought leadership and product development• Implemented standards & methods to improve design, quality & knowledge management• Interfaced with Transformation Leads to realise outcomes across programmes and projects• Led implementation and continuous improvement of of Quality Management Systems (QMS)• Successfully applied Quality Assurance & coaching standards on projects & across portfolios• Oversaw recruitment, induction and development initiatives for Delivery Agents & Managers• Drove 250 business controls improvements, boosting employee engagement by 20% and delivering £4.6m in financial benefits
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Design And Delivery Lead AgentRoyal Bank Of Scotland Jan 2015 - Jul 2015PeripateticResponsible for spearheading business improvements and coaching operational teams to develop their Lean capability• Collaborated across all levels to drive delivery of value to customers through four themes: 1) Increasing process efficiency and end-to-end flow; 2) Enhancement of performance management; 3) Organisational design and skills building; 4)Mindset and behavioural change• Conducted operating model diagnostics across processes, developing Lean-based strategy• Developed future improvements against agreed objectives by redesigning operating models
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Lean Change AgentRoyal Bank Of Scotland Aug 2012 - Jan 2015PeripateticA Lean Expert driving business improvement and a Coach to operational management teams to develop their Lean capability. • Led the business improvements, closely collaborating with employees across all levels• Focused on identifying the delivery of value to the customers through four key themes: 1) increasing process efficiency and end-to-end flow; 2) enhancing performance management; 3) organisational design and skills building; 4) mindset and behavioural change• Reviewed Operating Model and developed an improvement strategy based on Lean thinking• Led design of the future improvements proposals against agreed objectives, introducing Lean methodologies and redesigning Operating Models
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Customer Experience Continuous Improvement ManagerCitypark Technologies Limited Feb 2009 - Aug 2012Glasgow, United KingdomResponsible for resolving business issues, driving customer satisfaction efficiency and service effectiveness• Oversaw the initiatives & tactical process improvements to deliver greater value to clients• Managed risks to ensure regulatory compliance, providing the units with Lean solutions• Delivered end-to-end process review of quality & compliance, saving £15k per annum• Implemented new quality framework, delivering 30% improvement in first-time resolution• Realised 10% cost reductions & productivity improvements of 18%+ within 3 months of role• Designed new call handling standards, increasing sales 20% and premiums by £1.5m p.a.• Developed and implemented the competency based performance management framework for Team and Operations Manager driving coaching competence and volume to optimise support sales agents and process
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Service Delivery ManagerBskyb Nov 2007 - Aug 2008Responsible for the service delivery leadership, transforming the overall customer & employee experience• Led and motivated 850 FTEs, with product responsibility across Broadband & Talk services• Improved customer experience through staff coaching, review & continuous improvement• Agreed communication plans and aligned system requirements, skill and knowledge levels• Implemented Lean call evaluation to realise improvements in the first time resolution rates• Substituted events for change model stages, removing 48k monthly calls, saving £1.2m p.a.• Developed problem-solving events and performance management improving cost efficiency• Increased coaching to 11.5%, reduced absence to 8.4% & unproductive time from 35% down to 21%+ -
OwnerBl Consulting Services Ltd Nov 2005 - Nov 2007Established project and change management consultancy, focusing on market analysis, new venture formation and finance• Delivered presentations, reported & influenced negotiations across various business levels• Drove strategic management and planning, coordinating and promoting blended learning• Provided customer focused training management, focusing on customer service skills• Spearheaded the management restructure, delivering on time and £100k under budget• Designed & implemented graduate recruitment scheme for Bank group early / on budget• Improved employee productivity through successful restructuring & process improvements• Conducted study for UK Public Service Authority on the existing performance management • Delivered various end-to-end processes' reviews using Lean Sigma frameworks, delivering o time and under budget
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Senior Learning AdvisorT-Mobile Sep 2003 - Oct 2005Responsible for the delivery of the customer focused training, engaging internally and externally• Provided coaching, focusing on capability development and performance management• Delivered presentations, facilitating workshops and engaging at various business levels• Coordination, promotion and management of blended organisational learning• End-to-end complex programmes and projects management and delivery -
Team ManagerT-Mobile Mar 2000 - Sep 2003Responsible for coaching managers and leading improvement initiatives to deliver new ways of working• Drove business process improvement initiatives & championed a customer-centric culture• Agreed communication plans, emphasising key messages and agreed on the delivery• Oversaw training delivery, aligned system requirements, skills and knowledge transfer• Led strategic development programme, increasing B2B share from 2% to 11% and ranking• Developed scheme for underperforming staff, increasing quality from 63% to 96% & productivity 25%
Brian Lindsay Skills
Mba
Six Sigma Green Belt
Customer Engagement
Employee Engagement
Strategic Analysis
Strategy Development
People Management
Project Delivery
Customer Experience
Training And Development
Direct Recruiting
Project Execution
Call Center Development
Business Analytics
Business Acumen
Leading People
Instructional Design
Operational Excellence
Operations Management
Management
Project Management
Six Sigma
Strategy
Leadership
Recruiting
Customer Satisfaction
Training
Business Strategy
Business Process Improvement
Stakeholder Management
Workshop Facilitation
Business Transformation
Business Process Mapping
Management Consulting
Performance Improvement
Business Process
Cross Functional Team Leadership
Coaching
Performance Management
Change Management
Process Improvement
Service Delivery
Call Centers
Analysis
Analytical Skills
Operating Models
Contact Centers
Brian Lindsay Education Details
Frequently Asked Questions about Brian Lindsay
What company does Brian Lindsay work for?
Brian Lindsay works for Gilijoro Limited
What is Brian Lindsay's role at the current company?
Brian Lindsay's current role is Owner.
What is Brian Lindsay's email address?
Brian Lindsay's email address is br****@****ail.com
What is Brian Lindsay's direct phone number?
Brian Lindsay's direct phone number is +4479472*****
What schools did Brian Lindsay attend?
Brian Lindsay attended University Of Glasgow.
What are some of Brian Lindsay's interests?
Brian Lindsay has interest in Six Sigma, Management, Bizarre And Redundant Trivia, Learning, Rosie, Lean, Learning And Reading Mostly History.
What skills is Brian Lindsay known for?
Brian Lindsay has skills like Mba, Six Sigma Green Belt, Customer Engagement, Employee Engagement, Strategic Analysis, Strategy Development, People Management, Project Delivery, Customer Experience, Training And Development, Direct Recruiting, Project Execution.
Who are Brian Lindsay's colleagues?
Brian Lindsay's colleagues are Kelly Ann Preston, Jenny Purvis, Ramanjot Kaur, Sam Rawlings, Joey Guan, Steve Caruth, Giulia Russo.
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Brian Lindsay
Delivery Manager For A Team Of Asset Inspectors With 18 Years+ Experience In The Water/Oil And Gas IndustriesAirdrie1mwhglobal.com -
2googlemail.com, lindsey-associates.com -
Bobby-Brian Lindsay
Managing Director @ Chunksmedia ⚡️ Elevating Brands Through Influencer Marketing 🧙🏼♂️ Viral Meme Creator On Instagram 80M+ ViewsThornton -
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