Brian Kirby - Ssbbp, Csm work email
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Headline:• Project/Program Leader | Process Excellence | Agile Delivery | Six Sigma Black Belt (CSSBB) • Driving Business Results Through Process Excellence & Agile Delivery Summary:Seasoned Project & Program Leader | 20+ Years of Driving Business ResultsI transform organizations through Agile, Six Sigma, and Lean methodologies. With a proven track record of building high-performing teams and optimizing processes, I deliver innovative solutions that increase margins, improve customer experience, and achieve significant bottom-line impact.Here's what I bring to the table:• Quantifiable Achievements: Improved process efficiency resulting in $85+ million in annual savings, a 34% improvement in delivery times, & a 38% reduction in deficiencies• Expertise: Agile, Six Sigma, Lean, Project Management (PMP, Waterfall), Change Management, Team • Leadership, Metrics & Analytics, Enterprise IT Solutions.• Experience: Fortune 500 companies and public sector Key Skills:• Project Management: Agile, PMP, Waterfall• Process Excellence: Six Sigma, Lean• Change Management: Stakeholder Engagement, Communication• Team Leadership & Coaching• Data Analytics / AnalysisResults:• Improved SLA performance by an average of 9%, resulting in reducing penalties by ~$1mil • Member of team that achieved $4.7 mil in profit margin improvements• Utilized statistical analysis & Lean Six Sigma methods to optimize the license issuance process from 40+ days to 3 days, reducing deficiencies by 59% & increasing customer satisfaction ratings from 3.2 to 4.8• Led the development of a Service Transition Program that reduced operational impacts to 0 • Improved processes resulting in savings of 8,000 labor hours a year & increased staff efficiency by 20%• Managed IT vendors & negotiated IT contracts, which saved over $157,000 annually• Successfully led the agency in implementation & migration to cloud solutions (Salesforce, Google Suite, DocuSign, &AWS), which improved the ability to serve the customer & execute business continuity process• Led process improvements that increased revenues by $22 million• Collaborated with leaders/stakeholders across multiple organizations to identify and develop project
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Program Project Process Improvement ManagerNtt Data Services Jan 2022 - May 2024United StatesLed a team that identifies and implements cross functional, global, operational excellence and innovation opportunities utilizing data analytics, ITIL, agile, lean and Six Sigma methodologies. Collaborated with a large banking client, senior leadership, operations, and IT service delivery teams to improve the customer experience (CX) and reduce costs. Supported towers include: service desk, desktop support and field services. • Led service delivery improvements which resulted in improving SLA performance by an average of 9% resulting in savings of ~$1mil. annually while improving the customer experience (CX) and reducing service desk calls by 30%• Member of the “Account Margin” team that achieved $4.7 mil in margin improvements• Led the development of a Service Transition Program that reduced operational impacts to 0 • Led the development and management of a technology roadmap that identified automation opportunities using Nexthink, ServiceNow, Kore AI and other applications, improving the CX • Led the development of a Data Analytics roadmap and strategic plan that resulted in ~20 enhanced dashboards and auto alert reports that resulted in improved SLAs, and customer experience -
Director - Salesforce ImplementationsMst Solutions Jan 2020 - May 2021Chandler, AzBuilt and presented SaaS value proposals to potential clients. Primary liaison between clients and the IT teams. Led the development of client’s operational needs documents. Translated client needs into system requirements to achieve desired operational excellence results. Advised clients on cloud and SaaS solutions. Collaborated with development teams through SDLC to build and deploy desired system functionality using Jira and Adobe XD. -
Chief Information Officer (Cio Projects) & Chief Of LicensingArizona Registrar Of Contractors Oct 2016 - Jan 2020Phoenix, ArizonaDirected a 26-member team of licensing professionals, IT project managers, technical engineers, and Salesforce application developers. Implemented, measured, and monitored processes through dashboards and analytics. Utilized ITIL, PMP, SDLC & Agile standards to deliver operational excellence improvements, IT services and projects. Created and managed strategic, technology and infrastructure roadmaps. • Directed the solution and implementation of the States first on-line licensing IT cloud solution, resulting in CX improvement, reducing labor requirements by 28% and improving quality by 18% • Utilized statistical analysis and Lean Six Sigma methods to optimize the license issuance from 40+ days to 3 days, reducing deficiencies by 59% and increasing customer satisfaction ratings from 3.2 to 4.8• Improved operational excellence resulting in improving staff efficiency by 20%.• Managed IT vendors and negotiated IT contracts, which saved 12% annually• Successfully led the agency in implementation and migration to cloud solutions (Salesforce, Google Suite, DocuSign, and AWS), which improved the ability to serve the customer and the business continuity process• Led the delivery of IT services including desktop support, server support (on prim & cloud based), applications support and network support services -
Vice President - Project Management & Strategic PlanningThe Darner Group, Llc - Business Consulting Firm Nov 2000 - Oct 2016Peoria, ArizonaDeveloped a business consulting firm from inception through operations. Delivered client services in project management, strategic planning, business development and operational excellence. Clients included private companies, minority business enterprises, federal, state, and tribal government agencies. • Initiated, built, planned, and delivered projects for organizations developed from strategic plans• Directed operational delivery excellence improvements that increased revenues by $22 million• Collaborated with leaders/stakeholders across multiple organizations to identify, develop and implement service delivery project plans, strategic roadmaps, and context for existing and new business operations• Translated business/organizational goals and objectives into strategic business roadmaps• Analyzed and evaluated the strengths, weaknesses, opportunities, and threats to enterprises – SWOT• Conducted feasibility studies for businesses, budgets, financial projections, and operations plans• Prepared and presented PowerPoint presentations to Tribal councils, State, Federal and city governments
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Vice President - Project Management (Pmo) & Process ImprovementBank Of America Apr 1992 - Nov 2000Norfolk, Virginia AreaMentored and coached an exempt staff of 20 members, consisting of IT project managers, process improvement professionals, IT analysts, and technical engineers. Directed project teams, and business unit partnerships to deliver roadmap projects, division-wide, for CEO’s executive team (Project Management Office). Utilized lean, Six Sigma, PMP and SDLC processes to achieve results.• Improve process excellence division-wide, resulting in $85+ million in annual savings, a 34% improvement in delivery times, and a 38% reduction in deficiencies.• Partnered with multi-departmental leaders and other stakeholders to identify opportunities, establish, and prioritize projects, build budgets, review resource requirements, and monitor progress. Division-wide $360 million annual project budget.• Developed, implemented, and led process improvement department from inception to operations.• Negotiated and managed vendor contracts, resulting in cost savings of over $2 million annually. • Implemented high-impact solutions across multiple departments by evaluating equipment/service options, performing metric analysis, and devising implementation plans.• Prepare and present to executive team members.
Brian Kirby - Ssbbp, Csm Skills
Brian Kirby - Ssbbp, Csm Education Details
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Operations Management - Lean
Frequently Asked Questions about Brian Kirby - Ssbbp, Csm
What is Brian Kirby - Ssbbp, Csm's role at the current company?
Brian Kirby - Ssbbp, Csm's current role is IT Project/Program Management | Data Analytics | Strategic Planning | Process Improvement | Operations | IT.
What is Brian Kirby - Ssbbp, Csm's email address?
Brian Kirby - Ssbbp, Csm's email address is br****@****.az.gov
What schools did Brian Kirby - Ssbbp, Csm attend?
Brian Kirby - Ssbbp, Csm attended Devry University.
What are some of Brian Kirby - Ssbbp, Csm's interests?
Brian Kirby - Ssbbp, Csm has interest in Poverty Alleviation, Children, Education, Economic Empowerment.
What skills is Brian Kirby - Ssbbp, Csm known for?
Brian Kirby - Ssbbp, Csm has skills like Project Management, Project Planning, Lean Manufacturing, Operations Management, Program Management, Supply Chain Management, Process Improvement, Strategic Planning, Continuous Improvement, Strategy, Business Process Improvement, Six Sigma.
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Brian Kirby
Operations Manager ♦ Driving Operational Excellence, Revenue & Profitability. Host Of Steelers Fanatical Universe PodcastOrlando, Fl1disney.com -
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Brian Kirby
San Francisco Bay Area
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