Brian Loh Email & Phone Number

Malaysia

Strategic Roadmap Development for a national Power and Utilities company- Conducted gap analysis on the As-Is and Future State of the business architecture- Developed the strategic roadmap to build capabilities to realize Smart Grid aspirations spanning over multiple yearsProject Management for a restructuring of a infrastructure maintenance company- Managed 5 separate workstreams to support the restructuring of three (3) entities to improve operational efficiency Engaged and assisted respective workstream leads to develop key deliverables (e.g. financial statements across all three (3) entities, to-be organisational charts, inventorized 2,000+ contracts)Business and Operational process improvement for a Global electronics company- Developed hiring strategy and manual to improve performance and retention of customer facing field force personnel- Assessed and developed guidelines to streamline the management of third party retail outlets- Restructured and formalized overall vendor selection and evaluation processIntegrated e-commerce platform development for a Leading tourism and hospitality company - Co-designed omni-channel customer journey and experience to maximize conversion and brand recognition- Collaborated with System Implementer on UI/UX design and key platform functionalities - Optimized business and operating models to ensure cost efficiency and resource readiness (e.g. SOPs, Guidelines)

Kuala Lumpur, Malaysia

- Project Lead/Coordinator on digital platform improvements such as, overall Website Reskin, App Revamp and E-commerce enhancements pertaining to conversion- Responsible for managing and curating digital Go-To-Market content and campaign launches- Ideation of tactical digital campaigns based on insights backed by analytics put in place across platforms - Assisted in strategic planning and department road mapping

Sunnyvale, California

- Led and managed the design and eventual distribution of promotional materials- Collaborated with senior management to redesign the company website- Engaged in the rebranding efforts of the company- Developed a deeper understanding of the Semiconductor industry and the nuances of Business to Business marketing

Columbus, Ohio Area

- Responsible for managing and processing customer job transactions- Maintained and provided exceptional customer service to over 200+ patrons per shift

Columbus, Ohio Area

o Managed and directed access flow into the Recreational Physical Activity Centreo Provided customer service information and facilitated tours of the facility

Kuala Lumpur, Malaysia

- Identified and analyzed growth opportunities with a specific focus on emerging markets in Asia- Conducted industry wide analysis based on the SWOT framework, and reported findings to the Business Development Director- Successfully performed and engaged in rebranding exercises for rebranding and eventual launch of consumer products- Completed competitive analysis with regards to specific needs of the client

Singapore

o Coached in risk assessment and reinsurance regulationso Participated in cross-functional training across the companyo Cross checked and formatted data input in pricing model