I am telecommunications engineer with over 20 years of experience in high level escalations, project management, and customer service. My expertise is in the implementation and maintenance of telecommunications equipment and analytical troubleshooting across multiple solutions. I incorporate my excellent diagnostic and communications skills to consistently resolve problems and manage escalation issues. I have a solid reputation for complex problem resolution that leads to increases in productivity goals and strong client relationships.Specialties: Strengths include implementation and maintenance of Avaya equipment and analytical troubleshooting across other telecommunication devices. Excellent diagnostic and communication skills, consistently resolved problems and managed escalation issues. Solid reputation for complex problem resolution and professionalism that leads to increases in productivity goals and strong client relationships.