𑇐 Onboarded and managing a 180+ restaurant user network across seven major metropolitan areas, launching a new brand and scaling it 10x in six months network wide.𑇐 Launched Customer Success team to optimize product quality utilizing AI for sentiment analysis on diner reviews and feedback, reducing production errors by 74%𑇐 Led multiple supply chain transformations from self-serve to broadliner enabled to 3PL supported, keeping financial liability low. 𑇐 Built a new set of data driven operational dashboards to inform all operational decision making𑇐 Built a ticketing system enabling standardized real time response for all critical incidents (bad reviews, cancellations, refunds, stores closures, etc) reducing intervention time by 99%

𑇐 Managed large Type 1 projects for the executive leadership team𑇐 Led annual planning for operational leadership (AOP)𑇐 Partnered with COO on organizational structure, strategic initiatives, and budget decisions for 3,000+ person business

𑇐 Created, standardized, and trained corporate standards for the 15+ person business unit𑇐 Launched the first ever Business Resolutions team handling serious, high liability issues internationally𑇐 Developed and executed executive escalation process to triage high profile situations𑇐 Decreased serious incidents by 350% in first 9 months across the full international portfolio𑇐 Assessed and consulted on the safety aspects of high value deal prospects𑇐 Automated risk profiling and assessment reducing headcount need by 70%

𑇐 Scaled the largest city operations team from 4 to 82 team members ($20MM/year business)𑇐 Created new role standards that were then leveraged to the international company standard𑇐 Utilized lean engineering and organizational optimization to manage over 2000 rooms in New York City with a resource light model𑇐 Onboarded and operated the two largest single buildings in Sonder’s portfolio

𑇐 Oversee budget for individual projects responsible for $4MM+ in annual revenue; successfully leveraging both senior and junior resources to complete projects under budget𑇐 Manage a variety of programs including interactive internal process roadmaps, consumer packaging design, industrial product development, organizational transformation, and mobile and tablet app design and agile development in partnership with top Fortune100 companies. 𑇐 Lead teams of four to sixteen people in producing design research, conceptual strategic & design deliverables using tactics ranging from workshops and field research to full development deliverables using waterfall and agile structures𑇐 Play a strategic program lead role, aligning with the other leads on team management, program goals and activities, and the successful handoff of our deliverables𑇐 Creation and responsibility for statements-of-work contracts detailing program process, schedule, and deliverables

• Worked with 12 cutting edge tech startups in an accelerator program to help them develop and refine their strategic vision and product roadmap.• Analyzed business and financial models, developing different monetization strategies and recommending strategies to reduce operating costs and increase efficiency.• Consulted startup on potential business expansion; identified new service location, negotiated contract, and oversaw implementation which increased market size from 1,000 users to 15,000+ users.• Collaborated with digital music startup founders to overhaul product development framework; reviewed user engagement and suggested changes to increase user functionality, which led to multiple app redesigns.

• Managed all supply chain operations for $150M international business; met with sales, finance, operations and general management teams to create five year strategic plan and annual operating plan• Managed six person supply chain team in Germany by visiting team onsite to review planning strategy and cost saving initiatives which saved $10M for 2012-2013 fiscal year• Developed set of procedures in collaboration with team in Germany; reviewed training matrix to understand development needs of team, provided cross training and closed gaps to optimize utilization of entire team• Prepared and presented monthly business performance reports to VP and eight executive board members; presentations outlined sales, inventory and operations for previous month

• Communicated with business directors to better understand management of manufacturing plants; developed standard process to manage 57 contract manufacturers which accounted for $160M of yearly income• Identified need for three Contract Manufacturing Managers in US, China and Europe, presented proposal to exec board which was approved and positions were filled; new roles helped qualify new manufacturers and provide better oversight for existing ones• Lead multiple cross-functional teams to implement a new process, for all third party manufacturer qualifications, which was standardized across all five major business segments • Received a HON Gold Bravo award in recognition of successful project completion

• Trained and certified as a Six Sigma Black Belt • Exposure to multiple Honeywell business including uranium processing operations• Implemented multiple process capacity changes to realize an operating income increase of over $5M • Developed work processes and instructional materials• Worked with multiple clients to qualify tollers and run experimental trials

• Responsible for multiple manufacturing processes • Authored and revised multiple process documents• Implemented multiple manufacturing improvements to increase process stability resulting in and increase of >$500K in operating income• Lead lean engineering projects to decrease operating costs and increase safety