Brian Lum Email & Phone Number

Kuala Lumpur, MY

• Awarded Highest Impact Leader Award 2023 & Superstar Award 2023
• Managed a team of 6, ensuring that projects were completed on time and meeting objectives and key results.
• Developed and implemented efficient processes and procedures that streamlined administrative operations, resulting in a reduction in errors by about 9x.
• Implemented forecasting methods to accurately predict resource requirements and project performance, resulting in improved resource allocation and reduced… Show more
• Implemented forecasting methods to accurately predict resource requirements and project performance, resulting in improved resource allocation and reduced project risks. Show less

• Analysed data on employee performance to identify areas for growth, support systems, and improvement strategies that will improve both current performance results and the skills needed for future challenges.
• Identified operational bottlenecks and developed solutions that contribute to higher number of sales conversion, billing accuracy, and effectively shortened the time of employee onboarding by x3.

• Continuously improving the user experience by maintaining a downtrend in complaints through ongoing monitoring and adjustment of the support system
• Established and led a new department by merging and managing the relationship management/customer service team
• Developed a customer-centric experience strategy by analyzing customer needs and feedback
• Implementing Clevertap, a marketing automation tool to improve user engagement
• Collaborating with the business analytics team to… Show more
• Collaborating with the business analytics team to design health monitoring dashboards and make data-informed decisions to improve client satisfaction. Show less

• Restructured and realigned the marketing team
• Created a workpersona quiz as an acqusition tool to bring the awareness of company culture fit
• Youth career speaker for various universities, training providers
• Moderator and coordinator for various live employer client events
• Overseeing efforts in performance marketing and content marketing
• Spearheaded customer experience projects that assisted the customer service team to drive better customer satisfaction and reduce employer… Show more

• Interim team lead for 3 months; led the team to win a company-wide inter-department user experience reinvention competition
• Pitched to clients and organized B2B events that generate leads
• Managed and coordinated various external projects for MNCs and GLCs, as well as internal projects that promote jobseeker growth
• Acquired various training provider partners and university partners

• Chaired B2B and B2C projects for user acquisitions and brand awareness
• Developed basic landing pages for events and products for the company
• Planned and provided UI/UX suggestions for the company's product development

• Project coordinator for employee rewards platform for B2B clients
• University career fair event partnership negotiator and promoter
• Basic data analysis and dashboard building to keep track of marketing metrics

Bachelor Of Business Administration (Dual Major – International Business & Management), International Business & Management

-Northwood University Student Society (NUSS), Vice President. 05/2014 – 07/2015

Education record

-INTI PROM 2015, Vice Organizing Chairperson. 08/2015 – 11/2015 -INTI Student Council’s Independent Election Committee for the 39th INTIMA.