•Awarded Highest Impact Leader Award 2023 & Superstar Award 2023•Managed a team of 6, ensuring that projects were completed on time and meeting objectives and key results. •Developed and implemented efficient processes and procedures that streamlined administrative operations, resulting in a reduction in errors by about 9x. •Implemented forecasting methods to accurately predict resource requirements and project performance, resulting in improved resource allocation and reduced… Show more •Awarded Highest Impact Leader Award 2023 & Superstar Award 2023•Managed a team of 6, ensuring that projects were completed on time and meeting objectives and key results. •Developed and implemented efficient processes and procedures that streamlined administrative operations, resulting in a reduction in errors by about 9x. •Implemented forecasting methods to accurately predict resource requirements and project performance, resulting in improved resource allocation and reduced project risks. Show less

•Analysed data on employee performance to identify areas for growth, support systems, and improvement strategies that will improve both current performance results and the skills needed for future challenges. •Identified operational bottlenecks and developed solutions that contribute to higher number of sales conversion, billing accuracy, and effectively shortened the time of employee onboarding by x3.

•Continuously improving the user experience by maintaining a downtrend in complaints through ongoing monitoring and adjustment of the support system•Established and led a new department by merging and managing the relationship management/customer service team•Developed a customer-centric experience strategy by analyzing customer needs and feedback•Implementing Clevertap, a marketing automation tool to improve user engagement•Collaborating with the business analytics team to… Show more •Continuously improving the user experience by maintaining a downtrend in complaints through ongoing monitoring and adjustment of the support system•Established and led a new department by merging and managing the relationship management/customer service team•Developed a customer-centric experience strategy by analyzing customer needs and feedback•Implementing Clevertap, a marketing automation tool to improve user engagement•Collaborating with the business analytics team to design health monitoring dashboards and make data-informed decisions to improve client satisfaction. Show less

•Restructured and realigned the marketing team•Created a workpersona quiz as an acqusition tool to bring the awareness of company culture fit•Youth career speaker for various universities, training providers•Moderator and coordinator for various live employer client events•Overseeing efforts in performance marketing and content marketing •Spearheaded customer experience projects that assisted the customer service team to drive better customer satisfaction and reduce employer… Show more •Restructured and realigned the marketing team•Created a workpersona quiz as an acqusition tool to bring the awareness of company culture fit•Youth career speaker for various universities, training providers•Moderator and coordinator for various live employer client events•Overseeing efforts in performance marketing and content marketing •Spearheaded customer experience projects that assisted the customer service team to drive better customer satisfaction and reduce employer complains•Created customer journey maps to identify touchpoints and ensure seamless experiences across channels Show less

• Interim team lead for 3 months; led the team to win a company-wide inter-department user experience reinvention competition• Pitched to clients and organized B2B events that generate leads• Managed and coordinated various external projects for MNCs and GLCs, as well as internal projects that promote jobseeker growth• Acquired various training provider partners and university partners

• Chaired B2B and B2C projects for user acquisitions and brand awareness• Developed basic landing pages for events and products for the company• Planned and provided UI/UX suggestions for the company's product development

• Project coordinator for employee rewards platform for B2B clients• University career fair event partnership negotiator and promoter• Basic data analysis and dashboard building to keep track of marketing metrics