Brian Mackintosh Email & Phone Number

Dartmouth, Nova Scotia

Northern BI - Part of the Kerr Group of Companies- Leading operations function, Order Management team and Client Solutions team- Managing markering operatons, communications and lead management function- Design, lead and execute on process changes / enhancements- Budget development, management and cost control- Work with key clients to ensure successful operational delivery- Ensure customer retention remains high

Dartmouth, Nova Scotia

Frontier Technologies - Part of the Kerr Group of Companies- Leading, forecasting and executing all aspects of Operations and Business Development of the Structured Communications Division. - Builds strong relationships through strategic conversations with key internal and external stakeholders in order to achieve business objectives and goals;- Develop and manage high level sales programs and strategies for the Structured Communication division;- Responsible to establish new and cultivate existing relationships with clients, business partners, industry contractors and suppliers;- Ensure top ranking among direct competitors and maintain 100% client satisfaction;- Lead, motivate and coach a highly successful team, consisting of sales, project management, estimating, technical and support staff, ensuring the team is aligned with the corporate values and business objectives.

Dartmouth, Nova Scotia

Frontier Technologies - Part of the Kerr Group of Companies- Full P&L responsibility- Manage overall operations- Direct sales and marketing activities

Dartmouth, Nova Scotia

Director of Operations and eCommerce for the world's largest sports wagering information portals. Responsible for site operational delivery, customer support, supplier management for Covers.com - a site with over one billion pageviews in 2013.Leading customer support and Operations team. Developing new sales products, promotions resulting in new customers, new sales markets and increasing revenue from existing customer base.

Halifax, Canada Area

Worked as part of a highly-effective team to complete an overhaul of company’s eBusiness / eCommerce capabilities in order to regain market share. Held responsibility for $40M in sales, leading a team of eight employees. Drove significant growth in B2B space in web traffic, sales, customer engagement and cost-savings for core business.

Halifax, Canada Area

Responsible for the complete sales, marketing and support function for Arrow’s North American public eCommerce products and private customer self-service tools. Led team of six people including customer support and web-pricing. Responsible for deployment of expertise in web analytics including WebTrends and Google Analytics.

Halifax, Canada Area

Led five-member outbound marketing team (Arrow Lead Team) responsible for outbound lead generation, lead-follow-up and customer base expansion for Arrow North America. Also led the Online Services team; four-member team providing customer support for Arrow’s web tools. Trained and certified as a Lean Sigma Green Belt. Participated in multiple cross-functional Arrow task force teams. Delivered thousands of new customer opportunities for Arrow sales teams and supplier partners.

Halifax, Canada Area

Accountable for operations support for $40M business unit. Led three-person support team responsible for branch reporting, profit-leak reduction and operational support. Helped build new start-up sales unit. Delivered profit savings of more than $100k

Halifax, Canada Area

- Represented all three sales offices on operational issues- Initiated and implemented branch scorecards for key metrics

Halifax, Canada Area

- Managed three-member operations support team - Created and implemented support tools for customer profile management and lead management - Designed and institutionalized branch reporting metrics

Halifax, Canada Area

Drafted strategic plans for customer contact, customer care and network management with Operational Support Systems (OSS) Strategy team. In addition, lead cross-functional team that evaluated advanced computer-telephony integration technologies for MT&T’s internal call centres.  Coordinated business case with MT&T’s Major Customer sales team to re-sell advanced computer-telephony integration services to external marketplace with projected revenues of $14M over five years

Masters Of Applied Sciences, Information Systems

Activities and Societies: President, Management Sciences Student Association

Bachelor Of Commerce (B.Com.) Co-Op, Honours In Information Systems

Activities and Societies: President, Dalhousie Commerce Society, Dalhousie Curling Club