Customer Service & Projects Manager
BNM Environmental Ltd. specializes in the design, manufacture & installation of environmental solutions & technologies for the residential, commercial, municipal & industrial sector throughout Europe & North America.Key Accountabilities:-• Delivered over a hundred projects ranging from €5k to €1.5m on time and within budget through meticulous planning and continuous monitoring.• Ensured compliance documentation and promotion of best Health and Safety work practices. • Coordinated the customer service department’s transition from a paper-based to a paperless work environment. • Delivered 108% growth in revenue over a 5 year period in a tough economic climate driven by a customer orientated culture and commercial focus.• Developed several new product ranges to aid revenue growth.• Introduced standard operating procedures, best known method documents and quality systems to improve on the level of customer service being delivered.• Coached and Mentored team members by actively engaging with them with the use of performance management tools.• Developed and implemented functions incorporating sales models and defined pricing structures for sales staff.• Collaborated with other business units within the Bord na Mona group to establish an IT based platform for sharing and communicating more effectively.