Brian Maloney Email & Phone Number

Winter Garden, Fl, Us

Orlando, Florida, United States

Orlando, Florida Area

Orlando, Florida Area

Kissimmee, Florida

 Total responsibility of operation to include reservations, guest services, owner relations, HR, maintenance, housekeeping, business development and vendor relations. Implemented new processes to help ensure homes were maintained beyond our standard. Regularly inspected vacation homes, ensuring they either met our standard and were rental ready. Worked with owners on capital improvement projects by reporting deficiencies, negotiating bids and managing the projects thru completion. Discussed with owners their contracts, questions about rates and market conditions as well as their monthly statements. Presented our program to potential new homeowners. Networked with local community including realtors to help our program gain traction in a very competitive market.

Orlando, Florida Area

 Helped establish VRP into the Orlando market. Installed processes and financial controls while increasing performance and returns for company. Managed a staff of about 10 team members as well as 20 independent contractors. Oversight of specific departments including housekeeping, maintenance, guest services, owner relations, vendor relations and performance.  Managed the build out of our new office.

Celebration, Florida

 Oversee the daily operation of nearly 200 vacation homes ranging from 3 bedroom condos to 14 bedroom luxury retreats. Develop short and long term plans for homeowners to improve their bottom line. Accountable for increasing each homes potential by proactively identifying opportunities thru yearly performance reviews, home inspections and market analysis. Created recurring schedule to help facilitate the best and most efficient care of our vacation homes while creating the least impact to our guests and owners. Implemented owner arrival procedure to help maximize owner experience upon arrival. Project manager for the majority of upgrades and renovations to each vacation home. Manage the timeline for our Purpose Built Vacation Homes from certificate of occupancy onward to ensure home is ready for rental.

Orlando, Florida Area

 Transformed start-up department into the company’s most profitable department within two months. Met or exceeded all sales targets despite a freeze in our on boarding process. Managed, mentored and developed the overall performance of a team of 200 work-at-home reps that generated over $10,000 in daily revenue. Reduced staff turnover by 10% each month thru implementation of new training programs to include daily conference call training's and webinar training's Recruited and trained over 1000 sales reps for our in house and virtual call center Developed and maintained relationships with fully accredited online and campus based colleges and universities to help boost enrollment rates.

Orlando, Florida Area

-Elevated two communities into the top three in JD Power Customer Satisfaction ending 2006. -Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.-Introduced training programs that enhanced employee performance and helped build a motivated workforce.-Developed and maintained internal and external relationships helping to achieve even flow of sales and starts.-Hired and trained new employees on all aspects of job to include orientations, complaint handling and company protocols.-Managed the operation of 500 homes in warranty throughout several communities.

Orlando, Florida Area

-Achieved “Regional Customer Satisfaction" JD Power score of 95%, propelling KB Home to improve ranking from fifth in region to first.-Designated by VP of Operations to address and resolve issues that had escalated to a legal level.-Promoted outstanding and consistent customer service via weekly trainings and vendor trainings.-Managed subcontractors by meeting on a regular basis to improve the company’s relationship, hold them accountable and resolve specific problems as needed.-Hired, trained and developed all new customer service reps in my region.-Oversaw and managed the daily operations of 550 homes in first year warranty to include 10 reps and eight communities.

Kissimmee, Florida

-Elevated spas guest-satisfaction index from 8.0 to 9.5 within one year; ensured the swift resolution of customer issues to preserve customer loyalty.-Organized in-house and external referral programs which increased revenue by more than 15% yearly.-Established systems for monitoring call center reports, documenting system challenges and tracking results of guest survey cards-Oversaw scheduling, training and performance reviews of 30 staff members.-Acting MOD in absence of Spa Director.

Orlando, Florida Area

-Marketed resort to tourists by offering incentives to tour.

Education record

Education record

Education record