A strategic, software savvy and data driven Revenue and Sales Operations leader, with a perspective enriched by leadership experience in Sales, Customer Success, and Marketing roles with revenue and P&L accountability.A consistent track record of championing sales strategy, process improvement and organizational change initiatives enabling companies to transform, scale operations and achieve revenue growth faster.Over the past ten years, specialized in leading B2B software Sales and Customer Success team optimization projects, and implementing new strategies with a focus on: sustainable quota achievement, revenue growth, customer retention, sales process redesign and leveraging Salesforce.com and integrated software tools to improve sales team productivity and effectiveness. Adept at data analytics, and turning insights into actions to raise the level of team performance.Sales Operations expertise in tech startup and established software companies includes: territory mapping and design, account assignment, quota setting, pipeline management, forecasting, sales team recruitment, sales skills development, data analysis, KPI reporting and dashboards, sales compensation plans and go to market planning and execution.Hands on experience customizing and optimizing software solutions including: Salesforce (CRM), Outreach (prospecting and client nurture), RingDNA (campaign management/next best call), AlignMix (territory planning), Zuora (CPQ), Pardot, Marketo (marketing automation), Gong (coaching and performance management), Domo (data visualization), Varicent (sales rep performance and funnel management), Gainsight (Customer Retention), Zoominfo, and integrations with enterprise Finance billing systems.Proficient and efficient working remotely and in hybrid environments by collaborating with colleagues across Canada and the U.S. using a variety of collaborative software tools including Zoom, Microsoft Teams, Slack and Google Workspace.A persuasive communicator and consensus builder with superior analytical, problem solving, negotiating and coaching skills, supported by MBA training, able to turnaround under performing Sales and Customer Success teams so that they consistently deliver exceptional results.Functional leadership roles: Sales and Revenue Operations, Customer Success and Revenue Retention, Inside Sales, Project Management, Consumer Marketing, Retail Sales, Customer Service and Product Support, Supply Chain ManagementIndustry experience: SaaS enterprise software, management consulting, digital and print media.
Listed skills include Salesforce.Com, Crm, Sales Operations, Brand Development, and 25 others.