Brian Mbasu Email & Phone Number

Nairobi County, Kenya

United Arab Emirates

- Account Management: Managing the day-to-day needs of clients including coordinating with internal teams to deliver services and solutions- Business Development : Identifying prospective clients and devising strategies to entice them to the company's insurance products or services.-Client Retention: Implementing strategies to retain existing clients . This may involve proactive communication, relationship-building activities, and problem-solving-Collaboration and Teamwork: Working closely with internal teams, including sales, marketing, customer support, and product development, to ensure a cohesive and coordinated approach to client management.

United Arab Emirates

Providing exceptional customer service to clients, ensuring their needs are met, and addressing any concerns or issues they may have with their insurance policies

Kenya

- Customer Support: Providing timely and accurate responses to customer inquiries, complaints, and requests via phone, email, or in-person.-Policy Administration: Handling administrative tasks related to insurance policies, such as processing new policies, renewals, and cancellations.-Claims Assistance: Assisting customers with the claims process, including submitting claims, providing necessary documentation, and following up on claims status.-Client Education: Educating customers about their insurance coverage, policy terms, and any changes or updates to their policies.

Kenya

- Claims Processing: Managing the end-to-end claims process for policyholders, including receiving and reviewing claims, verifying policy coverage, and determining claim eligibility.- Communication: Maintaining regular communication with policyholders, healthcare providers, and other stakeholders to provide updates on the status of their claims and address any questions or concerns they may have.- Investigation: Conducting investigations into the validity of claims, including reviewing medical records, conducting interviews, and gathering evidence to support or refute claims.

Nairobi County, Kenya

Supporting the underwriting team by gathering and analyzing information, assessing risks, and ensuring that policies are issued accurately and efficiently

Nairobi County, Kenya

Assisting the risk management team in identifying, assessing, and mitigating risks that could potentially impact the organization's operations, financial performance, and reputation

Executive Mba

Diploma In Insurance, Insurance

Bsc Actuarial Science, Statistics

Activities and Societies: Member Of Actuarial Science Club