Brian Melchizedek D. Email & Phone Number

Singapore, Singapore

• Supervised a team of junior staff in the exclusive casino lounge, ensuring consistent and high-quality service delivery to VIP guests.
• Played a key role in managing guest services during high-profile events such as the LIV Golf tournament, ensuring personalized and exceptional service.
• Organized lounge setup and maintenance, overseeing inventory levels, and ensuring that the environment met the highest standards.
• Meticulously track and document VIP guest’ preferences to ensure personalized service and exceed their expectations, contributing to enhanced guest satisfaction and loyalty.
• Trained new hires on customer service protocols, contributing to a well-integrated and efficient team.

Dubai, United Arab Emirates

• Led daily operations in the business and first-class lounges, coordinating staff assignments and ensuring top-tier service for high-profile guests.
• Managed inventory levels meticulously, ensuring timely replenishment of buffet and bar items while minimizing waste and maintaining cost-efficiency.
• Comprehensive knowledge of wines and food, gained through extensive industry experience and training, enabling effective supervision and enhancement of the dining experience.
• Provided comprehensive training to new staff on service standards, health and safety compliance, contributing to a well-prepared and efficient team.
• Represented Emirates during major events such as EXPO 2020 and Dubai Airshow, delivering exceptional service to VVIP guests, enhancing the company’s reputation.

Asean Avenue Corner Roxas Boulevard, Entertainment City, Parañaque 1701, Manila

• Conducted table games in compliance with casino regulations, ensuring a fair and engaging gaming experience for patrons.
• Built rapport with regular customers, contributing to repeat visits and enhanced customer loyalty.

Parañaque, National Capital Region, Philippines

• Delivered high-quality food and beverage service in various outlets, including fine dining and casual settings.
• Assisted in training new staff members, ensuring consistent service standards across the team.
• Coordinated with kitchen staff to ensure timely and accurate service during peak hours, enhancing guest satisfaction.

Muntinlupa, National Capital Region, Philippines

• Provided exceptional service in the hotel’s contemporary dining restaurant, ensuring an enjoyable experience for guests.
• Assisted with inventory management and event setups, contributing to seamless operations.

Manila, National Capital Region, Philippines

• Served guests in the hotel’s premier dining establishments and banquets, maintaining high standards of service.
• Supported event coordination, ensuring smooth execution of high-profile events.