Identifying and pursuing new business opportunities, building strategic relationships, and expanding our customer base. Shaping the future of the company and making a significant impact on our overall success.Oversee and optimize the operations and production processes and be accountable for achieving operational efficiency, ensuring product quality, driving continuous improvement initiatives, and leading and mentoring a team of professionals to meet company goals and objectives.

Administer drug test and alcohol collections in accordance with federal regulations, state laws and the United Parcel Service (UPS) Drug and Alcohol Policy.

Administers drug test and alcohol collections in accordance with federal regulations for the Federal Aviation Administration (FAA), Transportation Security Administration (TSA), and Federal Air Marshals

Administers drug test and alcohol collections in accordance with federal regulations and company policy for Southwest Airlines.

Administers drug test and alcohol collections in accordance with federal regulations, state laws and the Alaska Airlines Drug and Alcohol Policy.

Administers drug test and alcohol collections in accordance with federal regulations for Quest clients.

Administers drug test and alcohol collections in accordance with federal regulations for Quest clients.

• Developing and ensuring all company policies and practices follow current FAA/DOT regulations (14 CFR Part 120 and 49 CFR Part 40), state laws, and operational requirements, leading changes when needed with an emphasis on scalability• Perform all requirements of the Designated Employer Representative• Develop, present, and track all training related to the program, including initial regulatory training for all safety-sensitive new hires and transfers as well as Reasonable Suspicion Training for leadership• Manage the HIMS-based Virgin America Pilot Assistance Program; familiar with voluntary disclosures by a commercial pilot, the Special Issuance Medical Certificate process, and the monitoring process• Manage the Non-DOT Virgin America Teammate Assistance Program; the program is modeled on the DOT SAP/Return-to-Duty process• Conduct investigations of policy violations, Positive test results, and Refusals to test• Manage the program budget; develop and provide reports on spending; develop and plan the annual program budget• Implement, administer, and evaluate the company-wide Random testing program• Serve as the first-responder in Reasonable Suspicion and Post-Accident incidents to assess the situation and coordinate necessary actions• Advise the Recruiting Team in order to ensure all Pre-Employment processes meet regulatory requirements• Solely responsible for all program-related documents and secure storage• Coordinate with other departments to ensure compliance with policies and practices, including ground handling and maintenance contractors• Respond to team member performance to improve compliance and recognize and reward achievements• Additional responsibilities: assisting with the Fingerprinting and Badging programs; reviewing background reports, and assisting the Security team with managing active badge status• Assist the Recruiting Team with screening candidates and setting up interviews

• Supporting the Pilot Crew Scheduling team with daily operational issues. • Manage interviewing, scheduling, payroll, coaching and performance management of 17 Crew Scheduling Associates.• Project future staffing needs and create hiring goals.• Management of Crew Support Services employee advisory committee.• Ensure regulatory compliance with California employment laws, applicable Federal Air Regulations, and company work rules.• Manage and partner with the Pilot Hotel Committee; conduct hotel site inspections and selection focusing on budget and cost savings.• Manage the business partnership with the company's hotel and transportation vendor.• Negotiating team for Virgin America Airline Pilots Association (ALPA) first contract, focusing on hours of service, scheduling rules, and impact on budget.• Analyze productivity, efficiency, and financial impacts on future contract language.• Core project team for cut-over to new VoIP phone system

• Improved department staffing efficiency ensuring 24/7 shift coverage and allowing for greater utilization of crew schedulers without a direct increase to staffing levels.• Manage interviewing, scheduling, payroll, coaching and performance management of 30 Crew Scheduling Associates.• Developed new trainer and team lead positions to ensure the highest standards for training and supervision of department personnel.• Partnered with the CSS Trainer to develop training curriculum focusing on customer service.• Developed department work rules outlining administrative guidelines, roles and responsibilities, and training requirements.• Collaborated with department staff to develop scheduling manuals based on best practices. • Partnered with Gotham Culture to research a broad approach to irregular operations, enhance scheduling manuals and recommended departmental changes.• Core project team for implementation and cutover to new crew management system.• Partnered with human resources and labor relations team to developed and facilitate a dispute resolution process for Pilot and InFlight teammates. • CSS management representative for Pilot and InFlight work rules and hotel committee.• Core project team for implementation and cutover to 14 CFR Part 117 Flight and Duty Regulations.• Educate Pilot and InFlight teammates on scheduling procedures, including presenting to new hire classes.

• Managing the daily maintenance operation at Travis AFB, Mather and San Francisco airports.• Inventory management to include; receiving inspections, updating parts inventory, domestic and international shipping of aircraft parts.• Manpower and workload scheduling including supervision of Tech Reps and contracted maintenance personnel.• Coordinate with Atlas Air Maintenance Control to advise aircraft status information and determine priority repairs.• Ensure all departing aircraft are serviceable in accordance with Federal Air Regulations and all work performed is properly documented.

• Improved the efficiency of on-site wine inventory control• Developed shipping and receiving Standard Operating Procedures (SOP’s) and training manual.• Implemented FedEx Ship Management software to increase shippingproductivity and reduction of excess materials.

• Managed a team of 30+ personnel including department managers and supervisors• Executed as project manager with Aircraft Planning and Sales/Marketing departments to ensure optimal use of aircraft crew resources for charter requests.• Direct budget responsibilities and accountability for Crew Resource department activities including annual salary budget of 1.8 million and monthly operating budget of 2.3 million.• Analyze flight crew productivity and efficiency for reporting and review by Flight Operations upper management.• Develop and maintain the Crew Resource departments Standard Operation Procedures manual.• Responsible for department personnel decisions including selection of staff and performance management.• Responsible for the continuing customization of the Airline Information Management System (AIMS) as related to Crew Resources.• Develop quarterly AIMS Federal Air Regulations (FAR) rule-set audit for compliance with FAA and Department of Defense inspections.• Responsible for managing FAR Part 121 and the ALPA Collective Bargaining Agreement rule-sets to ensure the Company remains compliant.• Developed an audit process to check for maximum utilization of Company aircraft versus commercial positioning of crewmembers. Saving potential equal to $300k a year.

• Primary operational decision maker for aircraft scheduling and the Flight Operations department.• Direct management of Operations Controllers to assist with daily reliability and performance of the airline.• Monitored and adjusted the workload within Flight Operations to ensure core schedule integrity, military reliability and an open line of communication between all foreign and domestic duty stations.• Directly reported to the Senior Director of System Operations Control and senior management concerning all current issues.• Determine and implemented recovery plans for delayed flights, aircraft swaps and irregular operations• Receive customer requests from Sales/Marketing, determine aircraft availability and assign accordingly.• Updated department Standard Operating Procedures and communicated changes.• Project Manager to ensure compliance with Customs and Border Protections (CBP) Airline Passenger Information Service program. Created procedures and interface with Airline Management software for automation of required reporting to CBP.

• Created the Crew Travel department which resulted in annualized savings of $800k• Created department Standard Operating Procedures• Developed specialized positions within the department to enhance productivity and maintain a positive flow of information throughout Flight Operations.• Project Manager for implementing the Airline Information Management System (AIMS) software. Created increased utilization of crewmembers and allowed the transfer from paper to computer based record keeping.• Managed the relocation of the Crew Resource department from Long Beach, CA to Purchase, NY.• Created training programs for new‐hire and existing department personnel