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Brian Mccaughey is a Business Systems Analyst. He is proficient in Italian.
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Business System AnalystMicro Focus May 2016 - Dec 2021Belfast, Northern Ireland, United KingdomBusiness Systems Analyst for Customer Support with responsibility for the internal and external systems for case management, knowledge management and community web sites. Part of a multi-functional team and working closely with IT, Product Management, Professional Services, Fulfilment and Sales & Marketing. My specific duties included eliciting and managing requirements, data mapping, process design and documentation, staff training, problem resolution after release. I was wholly responsible for the Customer-facing Support systems and shared responsibility for the internal support and knowledge management system used by 2000+ staff. -
Senior Manager, Technical SupportMicro Focus Jan 1999 - May 2016BelfastStarted with Segue Software as a Senior Support Engineer in 1999, supporting automated software testing tools (Silk Test and Silk Performer) for customers worldwide.Promoted to Team Lead in 2000Promoted to Manager in 2002 with responsibility for a team of 10+ engineers Segue Software was acquired by Borland Software in 2006Promoted to Senior Manager in 2006, with responsibility for a team of 20+ engineers supporting products used in the software development lifecycle. Borland Software was acquired by Micro Focus in 2010Was reponsible for all aspects of Technical Support Had responsibility for business process improvement and for the internal and external business systems used by Customer Support. Represented Support through several mergers & acquisitions with responsibility for unification of processes, systems design, data migration, integration of staff.
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Qa Team LeadSymantec 1997 - 1998DublinTeam Lead for a team with responsibility for testing localised versions of Norton AntiVirus -
Contract PositionsVarious 1995 - 1998London, Sydney, DublinVarious contract positions includingMicrosoft (Dublin) - QA of localised versions of NT4 (6 months)Middlesex University (London) - Telecomms administrator (1 year during MSc)Water Board (Sydney) - database administrator (6 months)TAFE (Sydney) - DTP (6 months)
Brian Mccaughey Skills
Brian Mccaughey Education Details
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Information Technology -
Information Technology -
Biology/Biological Sciences, General
Frequently Asked Questions about Brian Mccaughey
What is Brian Mccaughey's role at the current company?
Brian Mccaughey's current role is Business Systems Analyst.
What is Brian Mccaughey's email address?
Brian Mccaughey's email address is br****@****cus.com
What is Brian Mccaughey's direct phone number?
Brian Mccaughey's direct phone number is +180186*****
What schools did Brian Mccaughey attend?
Brian Mccaughey attended Middlesex University, Ulster University, University Of East Anglia.
What skills is Brian Mccaughey known for?
Brian Mccaughey has skills like Management, Project Management, Software Project Management, Software Quality Assurance, Load Testing, Functional Testing, Automated Software Testing, Silktest, Silk Performer, Silk Central, Account Management, Team Building.
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