Brian Mcclellan, Mba Email & Phone Number

Pennsylvania, United States

Supervise the daily operation of the unit, including productivity control. Conduct and hold regular team meetings and ongoing one on one coaching sessions for development and overall staff engagement. Measure and manage the quantity and quality of production; and assist in developing, implementing, and monitoring of operational methods and procedures.

Pennsylvania, United States

Provided support and mentoring for all new credit union employees during base training. Created Virtual Binder (OneNote Class Notebook) for all new credit union employees so they have the required materials to have a substantive learning experience. Created contact center newsletters to share with 140+ agents and managers within the credit union. Content.

Indiana, Pennsylvania

Work with our Members to troubleshoot Denied accesses to their accounts. Security is of utmost importance, I work within our parameters to ensure strict adherence, including Counseling our Member Services Agents. Maintain professionalism through tough Member interactions. Receive high call volumes to conduct our Members Business and Transactions..

Indiana, Pennsylvania

On a daily basis I manage all office activities. I'm responsible for being a Customer Relationship Builder. Work with new and past customers to determine the best insurance product for their cars, motorcycles, water craft, and many other motor styles of vehicles. Counsel, recommend, and close loan opportunities for customers who wish to refinance or.

Indiana, Pennsylvania

Monitored and ensured total customer satisfaction. Created, managed and executed plans to increase sales and profits. Improved the sales skills of all coworkers. Focused on account management activity in accordance with training and company policies and procedures. Maintained the store in a Rent Ready condition and keep coworkers informed of promotions and.

Charleston, West Virginia Area

Managed Event Logistics and Operations. Ensured that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. Greeted customers during the event phase and handed off to the Banquet Operations team for the execution of details. Adhered to all standards, policies, and procedures. Ensured.

Dallas/Fort Worth Area

Responsible for assisting in successfully executing all operations in the rooms area departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Strived to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensured that standards and procedures are being.

Dallas/Fort Worth Area

Received numerous Awards for Service Excellence and Leadership; most notable, Supervisor of the Year. Through my direction I unified the two rival departments of front desk and housekeeping to ensure communication was positive and productive. Supervised same day selling procedures to maximize hotel occupancy and revenue opportunities, including tracking.

Indianapolis, Indiana Area

Accessed all computer systems according to established procedures and standards, including performing computer maintenance when necessary. Completed end-of-day activities including posting charges to all accounts, running night audit backups, and the roll-of-date. Generated and distributed all daily and weekly computer audit reports, including the.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor'S Degree, Human Services, General

Graduated with Masters Business Administration

Completed Coursework, Social Work

Studied Social Work