Managing IT services for our clients at the day-to-day level as well as coordinating projects and advising on policies to guide the overall IT infrastructure for our clients. Also responsible for maintaining the vendor-client relationship between TechBrains and its clients, making sure our client needs are being met and that everyone is happy. In my 3+ years at TB I've helped solidify existing contracts and forge new partnerships, helping foster company growth on both sides of the relationships.

Established successful customer pipeline, serving a variety of businesses in the greater Chicago area. Responsibilities ranged from new client engagements, to monitoring, evaluating, and responding to critical systems, to consulting on growth and deployment of IT infrastructures.Key Achievements• Served dozens of business and thousands of residential customers in the northwest Indiana and south Chicago suburbs over a 15-year period.• Supported the growth of dozens of small businesses by planning, implementing, and providing a variety of services levels with ongoing support in a wide range of industries, including legal, construction, healthcare, trucking/logistics, retail, and non-profit.• Extensive hands-on work doing computer installations, upgrades, repair, and troubleshooting issues across a wide range of hardware and software platforms.• Bootstrapped company with minimal resources, becoming profitable within 18 months. • Sustained 20+ clients for over a decade (see Selected Client Highlights section for more details).• Prevented 10+ major incidents through effective contingency planning.