With over two years of experience as an Administrative Assistant, I am proficient in performing various administrative tasks, such as case management, filing, mailing, and office maintenance. I currently work at JAMS, the largest private provider of alternative dispute resolution services, where I support mediators and arbitrators in delivering effective and efficient solutions for clients. I hold an Administrative Professional Certificate from SkillPath, which demonstrates my knowledge and skills in office administration, communication, teamwork, and problem-solving. I also offer IT support for virtual mediations and arbitrations, using CRM software to coordinate and communicate with colleagues and clients. I am passionate about providing outstanding customer service, incorporating courteous etiquette while answering phones, scheduling appointments, and communicating effectively through verbal reports. I am analytical, detail-oriented, and capable of prioritizing deadlines. I have established connections with clients, colleagues, and management staff, and I strive to facilitate smooth and efficient operations in an office setting.