Brian M. Email & Phone Number

United States

San Francisco, US

• Delivered the zero-to-one e-commerce platform design for vendors and consumers as a coupled B2B2C platform.
• Built all user journeys from a systems design perspective.
• Leveraged AI to help reduce 3 key vendor friction points around HS codes, shipping dimensions, and language translation.
• Supported 2 other designers to create alignment and reduce single points of failure.

Atlanta, Georgia, US

• Led 12 mission critical initiatives around Machine Learning for Data Classification, AI Governance, Data Catalog, Data Discovery, Data Intelligence, and Data Policies.
• Led the overhaul of the universal navigation structure after synthesizing user feedback; conducted rigorous A/B testing, card sorting, tree testing, and surveys which led to a 148% increase in user engagement.
• Mentored 5 other designers to drive consistency, quality, and best practices.

San Francisco, CA, US

• Coordinated cross-functionally with PMs, engineers, writers, legal, and the C-Suite for key initiatives.
• Drove user interviews and research with Fortune 500 customers.
• Gave a conference presentation “Leveling Up Your Product Knowledge”, which became a required training video for all 2,500+ employees.
• Produced designs that drove over 96% of user stories.
• Led critical revenue initiatives to help company exceed $925mm in ARR.
• Facilitated over 14 user journey map sessions with the product team and presented product updates to executives.

• In between full-time roles, consulted at Spirion as Product Design Lead (2020-2021), with JDRF as Lead Product Designer (2019-2020), with Kava as Director of User Experience (2018-2019), with CyberDot as Vice President.
• Built and maintained 5 design systems, hands-on responsive designs, mobile interfaces, and UX designs with Sketch and InVision.
• Conducted user research with to validate approach and methodology (including interviews, usability tests, surveys, and A/B tests).
• Spearheaded strategic partnerships with Spirion VPs, TPMs, and C-suite to develop and scale products; efforts resulted in a 182% growth in customer base and a $2.8 million revenue increase within six months.

Birmingham, Alabama, US

• Founded the formation of a UX team from the ground up, leading recruitment efforts and wire-frame processes for 5 new team members.
• Managed UX designers with user research, wireframe designs, workflow creation, and high-fidelity designs; led to an 87% reduction in UX related customer support calls.
• Established customer feedback sessions, leading to the successful integration of 60+ customer requested features.
• Collaborated with CTO, CPO, Product Management, customers, and direct reports which led to a 26 point KPI score improvement.

Atlanta, Georgia, US

• Wore many hats as the founding designer, while creating the design system, all core designs of all product interfaces, and workflows.
• Managed growth of the UX team as hiring manager and Senior Director of UI developers, UI designers, and UX designers.
• Led 8 UX designers while creating hands-on wire-frames, workflows, low/high fidelity designs, and final designs based on feedback from A/B testing, surveys, tree tests, and card sorting.
• Ensured that the highly complex internet security application platforms (SaaS and mobile Android/iOS) had the highest standard for ease-of-use by administrators and end-users alike.

Atlanta, US

• Led concurrent design of high-profile international projects needed by executives at the top levels of Aramark, AT&T, IHG, Infor, and UPS.
• Redesigned the UPS.com site which lasted from 2009 - 2020.

Bachelor'S Degree, Philosophy

Associate'S Degree, Psychology