Brian Mcgill Email and Phone Number

Direct, guide and provide executive oversight to the teams that support and maintain the desktop, mobile, network, server and security operations for a 500-member staff enterprise generating $120 million in annual revenue. Budget planning and oversight for a $4 million operational budget; tracking and classifying full lifecycle and depreciation of capital assets in excess of $1 million. Maintain 3- and 5-year look-ahead plans for capital assets and operational service expenses. Provided design and project oversight to multiple migrations of infrastructure from on-premise to collocation facilities, and finally to the public cloud. ✅Architect, direct and manage efforts in the full lifecycle from concept, creation, migration and decommission of four CRM platforms, three web platforms, two ERP platforms and multiple version updates.✅Centralized all software development efforts into common code repository, whether created by staff members, independent contractors, or third-party vendors. Implemented measurable, repeatable metrics for code performance and stability on enterprise-wide implementations of back-office systems, custom integrations, enterprise service bus, web-enabled and cloud applications, and reporting mechanisms.✅Achieved initial Business Intelligence and reconciled CRM activity with bank settlements. Streamlined inventory process, reducing on-hand quantities and ordering only as needed. Backorder times went were reduced by over 80%. System was built so that new integration points were simply another API call rather than an entirely new custom project.✅Recommended and supervised migration to Azure cloud from on-premise datacenters, enabling solutions being brought into production quicker, eliminated reliance on capital appropriations for dedicated hardware, and improved overall security footprint.

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Spearheaded relationships with clients; provided on-site technical support and strategy for each client. Handled support tickets, ensuring mid- and long-range projects received the necessary resources.✅Served in a generalist role supporting businesses and organizations from five to hundreds of users in hardware/software solutions, network administration, training, procurement, maintenance, and troubleshooting. Collaborated with other consultants to plan and implemented new technology deployments at client sites.✅Conducted classroom-style training in MS office for users, as well as technical peer training with lunch-n-learn sessions on multiple technical topics.✅Assisted users in troubleshooting, resolving, and preventing low-level issues, while generating better utilization of skills for addressing critical, time-sensitive issues.

✅Managed overall infrastructure hardware/software support for 150 users in 4 locations acrossmultiple states. Addressed functional troubleshooting and resolution of issues, as well as,restoration of data, operating systems, files, documents, and drivers as necessary.✅Provided interconnectivity via private tunnels, setting up communications among offices inWashington DC, Austin, San Antonio, and El Paso.

✅Provided support to users throughout the organization in software installation, repair/replacementof PCs and printers along with identification and resolution of general hardware/software/operating system issues.✅Proactively implemented the first-ever tracking system for hardware and software, providingbetter controls, reducing inventory costs, and enhancing the visibility of systems under repair.