Manager, Demand Response Program Operations
In this role and others through my years at Centrica/Direct Energy.... ● Successfully integrated customers and team members through CPower acquisition of Centrica's North American demand response business ● Manage a team delivering 600+ MW (400+ customers/1,000+ accounts) of load response across PJM, New York, New England, ERCOT in ISO and utility programs. This team acts as subject matter experts for the above markets’ programs, supporting sales & current customers while responsible… Show more In this role and others through my years at Centrica/Direct Energy.... ● Successfully integrated customers and team members through CPower acquisition of Centrica's North American demand response business ● Manage a team delivering 600+ MW (400+ customers/1,000+ accounts) of load response across PJM, New York, New England, ERCOT in ISO and utility programs. This team acts as subject matter experts for the above markets’ programs, supporting sales & current customers while responsible for enrollment, settlement, and payment ● Built and fostered collaborative environment for individuals to develop and grow careers while achieving the business goals, resulting in a resilient and supportive team ready to work through any challenges● Collaborate with wholesale demand response (DR) team to align capacity obligations with sales targets and expected resource performance● Partner with large Direct Energy sales org to drive DR sales activity (when DE was part of Centrica)● Work with regulatory team and monitor industry groups to understand effects of changing program rules on customers’ DR participation and performance● Act as subject matter expert for PJM market on current and future DR operating systems ● Built tools and dashboards necessary to report KPIs of operations and program performance● Worked with large & small businesses across a multitude of industries to help them and the electric grid operate more efficiently and earn revenue Show less