Brian De Gracia Email & Phone Number

Dubai, United Arab Emirates

• Negotiating, Closing Business Relationships: Responsible for acquisition of new restaurants/hotels and selling them the solutions (SaaS) in UAE & GCC region. Doing research on the competition and helping restaurant/hotels to migrate to ReserveOut explaining the potential benefits. Identifying New/upcoming/potential restaurants and pitching for ReserveOut solutions. Liaising/contracting with group of restaurants/hotel groups on negotiable offer. Understanding restaurant needs and translating them to workable solutions, mobilizing relevant organizational resources across functions, teams and geographies. Working based on monthly KPI’s.• Leadership & Teamwork: Gathering the required clients information, compiling and working internally with technical team for providing the customised solution in stipulated time. • Training, Communication & Continuous Improvement: Providing initial demo/presentation on the ReserveOut products and educating the restaurants the benefits of using our platform/software.• Presentation Skills & Market Knowledge: Showing the restaurants a roadmap from pen & paper to automated reservation system. Providing demo/presentation on the ReserveOut products and educating the restaurants the benefits of using our platform/software.• CRM, Meeting Management & Attending to Customer Needs: Meeting with current client to discuss their page statistics and trying to up-sell. Advising the client how to increase their presence/revenue by marketing through our marketing tools. Weekly management visits to clients to maintain healthy relationship between the company and our clients. Taking over accounts after sales, communicating between internal departments like content, IT and marketing to cater client’s needs. Software technical support.• Marketing & Reporting: Online Marketing the restaurants profile, promotions and events. Maintaining accurate records of day-to-day activities, account management and reporting using Zoho.

United Arab Emirates

Dubai, Uae

• Negotiating, Closing Business Relationships: Responsible for acquisition of new restaurants/hotels and selling them the solutions (SaaS) in UAE & GCC region. Doing research on the competition and helping restaurant/hotels to migrate to ReserveOut explaining the potential benefits. Identifying New/upcoming/potential restaurants and pitching for ReserveOut solutions. Liaising/contracting with group of restaurants/hotel groups on negotiable offer. Understanding restaurant needs and translating them to workable solutions, mobilizing relevant organizational resources across functions, teams and geographies. Working based on monthly KPI’s.• Leadership & Teamwork: Gathering the required clients information, compiling and working internally with technical team for providing the customised solution in stipulated time. • Training, Communication & Continuous Improvement: Providing initial demo/presentation on the ReserveOut products and educating the restaurants the benefits of using our platform/software.• Presentation Skills & Market Knowledge: Showing the restaurants a roadmap from pen & paper to automated reservation system. Providing demo/presentation on the ReserveOut products and educating the restaurants the benefits of using our platform/software.• CRM, Meeting Management & Attending to Customer Needs: Meeting with current client to discuss their page statistics and trying to up-sell. Advising the client how to increase their presence/revenue by marketing through our marketing tools. Weekly management visits to clients to maintain healthy relationship between the company and our clients. Taking over accounts after sales, communicating between internal departments like content, IT and marketing to cater client’s needs. Software technical support.• Marketing & Reporting: Online Marketing the restaurants profile, promotions and events. Maintaining accurate records of day-to-day activities, account management and reporting using Zoho.

Dubai, Uae

• Negotiating, Closing Business Relationships: Closes new business deals and proposes potential business deals by contacting potential business partners; discovering, exploring opportunities, market research and pitch the Business. Screens potential business deals by analyzing market strategies, deal requirements, potential, and evaluating options; resolving internal priorities. Responsible of online & offline ad campaign for brand activation to both outlets and diners; drive website traffic and booking; focusing on generating excellent content to drive user growth, which will in turn drive restaurant sign-ups.• Leadership & Teamwork: Achieves sales training operational objectives by contributing sales training information; productivity, quality, & customer-service standards; resolving problems. Updates job knowledge by participating in educational opportunities; maintaining personal networks; participating in professional organizations.• Training, Communication & Continuous Improvement: Responsible for opinionated & frequently new posting to the internet & acts as the frontline brand manager by interacting with customers and fans in real time on various web platforms. Responsible for daily posts/tweets to all applicable social media outlets. Maintains an easy-to-use & centralized platform to find, learn about, book restaurant.• Presentation Skills & Market Knowledge: Providing demo/presentation on the Tawilati products and educating the restaurants the benefits of using our platform.• Meeting Management & Attending to Customer Needs: Develops job results resources by collecting information of business; maintaining social media activities and databases; building interactive and meeting higher management. • Marketing & Reporting: Marketing the restaurants profile, promotions and events. Responsible for identifying search engine marketing business opportunities based on competitive research and industry data, link building, content development and social media.

The Address Hotels, Dubai ,Uae

• Pre-opening team member since November 2009• Maximizing the Restaurant Reservations in all outlets and its restructures, in order to enhance the currentreservation process and table management procedure using RESPAK System• Submit the Daily Restaurant Reservation Report to F&B Director and Outlet Managers• Answers all incoming phone calls for enquiries and reservations and take the booking via phone calls, email andfacsimile• Promotes and sells special Events such as Christmas Day, New Year’s Eve & Gala Dinner• Handles Restaurant Reservation changes and cancellation• Maintain and improves wherever possible the communication between the Restaurant• Reservations Department, the various F&B Outlets and other departments in the Hotel• Conducted Trainings and designed Monthly Training Plans for the outlet & taking briefings• Monitor & evaluate training implemented to ensure successful implementation• Files all correspondence on daily basis, updates and maintain a proper guest history• Responsible for In-Room Dining and Restaurant Reservation for (5 Outlets)• Pre-opening team member since September 2009• HACCP Team Member and Responsible for HACCP compliance in Hotel Outlets• Update Food & Beverage Internal Audits and Team Meetings• Program planning, training and implementation• Reporting to Outlet Manager and F & B Director• Responsible for Special care guest, VIP amenities and Handling guest complaints.• Accurate and quick delivery of the guest order according to standards lay down by the hotel.

Shangri-La Hotels And Resorts Oman, Muscat

• Pre-opening team member since November 2005• Organized, prepare, conduct training and dissemination information on F & B Product• Knowledge, SOP, Shangri-La Way and SFSMS Standards & Central Restaurant Reservations• Responsible for In-Room Dining and Restaurant Reservation for (19 Outlets)• Served also as a personal butler, Handle Sales Calls, F&B Daily Events and BEO• Update the Guest Database, Guests Preferences and Coordinate to Sales and Marketing• with the latest guest database to be used for Sales Call.• Responsible of the Restaurant Reservation Table Management System in all the Outlets• Supervise all the Restaurant Reservation Agents and IRD Order takers• Prepare weekly duty roster, Scheduling of staff and their vacation plans, daily trainings, documentation andReport directly to the Manager and EAM F&B.• Train the staffs for the Shangri-La Standards, SOP and Key Strategies to achieve excellence